Premiere doesn't work anymore after major PC upgrade

Explorer ,
Jan 08, 2021

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I upgraded to a new CPU and had to upgrade the Motherboard for it as well.

I had to re-login to cc, but everything works fine but premiere (like every single app on the pc, not only adobe)

 

Premiere can't read videos anymore, it shows a grey screen, no movement, or "pending media". I recognized that in some projects it searches for missing footage on drive-letters that never existed (like h or i).
Also, it doesn't shut down properly and makes the whole os behaving weird until it's forced shut down with the task manager.

I tried multiple complete new installations (with purging all user data on deinstallation) as well as removing everything from the media cache folder.

 

Is there something else I could try? I don't want to do a complete windows reinstall only because premiere behaves odd.

ty!

Thanks for your help offer. While making a short screen capture to record the behavior of that error, I figured out that my two-screens workspace caused it. I deleted that workspace and set it up anew. Now everything is running again. Sorry for the inconvenience, this can be closed or deleted.

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Crash, Error or problem, Freeze or hang

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Premiere doesn't work anymore after major PC upgrade

Explorer ,
Jan 08, 2021

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I upgraded to a new CPU and had to upgrade the Motherboard for it as well.

I had to re-login to cc, but everything works fine but premiere (like every single app on the pc, not only adobe)

 

Premiere can't read videos anymore, it shows a grey screen, no movement, or "pending media". I recognized that in some projects it searches for missing footage on drive-letters that never existed (like h or i).
Also, it doesn't shut down properly and makes the whole os behaving weird until it's forced shut down with the task manager.

I tried multiple complete new installations (with purging all user data on deinstallation) as well as removing everything from the media cache folder.

 

Is there something else I could try? I don't want to do a complete windows reinstall only because premiere behaves odd.

ty!

Thanks for your help offer. While making a short screen capture to record the behavior of that error, I figured out that my two-screens workspace caused it. I deleted that workspace and set it up anew. Now everything is running again. Sorry for the inconvenience, this can be closed or deleted.

TOPICS
Crash, Error or problem, Freeze or hang

Views

36

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Jan 08, 2021 0
Adobe Community Professional ,
Jan 08, 2021

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Please tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card.   You might check to make sure that everything on your system meets system requirements

https://helpx.adobe.com/premiere-pro/system-requirements.html

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Jan 08, 2021 0
Explorer ,
Jan 09, 2021

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Thanks for your help offer. While making a short screen capture to record the behavior of that error, I figured out that my two-screens workspace caused it. I deleted that workspace and set it up anew. Now everything is running again. Sorry for the inconvenience, this can be closed or deleted.

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Jan 09, 2021 0