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Premiere doesn't work anymore after major PC upgrade

Explorer ,
Jan 08, 2021 Jan 08, 2021

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I upgraded to a new CPU and had to upgrade the Motherboard for it as well.

I had to re-login to cc, but everything works fine but premiere (like every single app on the pc, not only adobe)

 

Premiere can't read videos anymore, it shows a grey screen, no movement, or "pending media". I recognized that in some projects it searches for missing footage on drive-letters that never existed (like h or i).
Also, it doesn't shut down properly and makes the whole os behaving weird until it's forced shut down with the task manager.

I tried multiple complete new installations (with purging all user data on deinstallation) as well as removing everything from the media cache folder.

 

Is there something else I could try? I don't want to do a complete windows reinstall only because premiere behaves odd.

ty!

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Crash , Error or problem , Freeze or hang

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correct answers 1 Correct answer

Explorer , Jan 09, 2021 Jan 09, 2021

Thanks for your help offer. While making a short screen capture to record the behavior of that error, I figured out that my two-screens workspace caused it. I deleted that workspace and set it up anew. Now everything is running again. Sorry for the inconvenience, this can be closed or deleted.

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Community Expert ,
Jan 08, 2021 Jan 08, 2021

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Please tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card.   You might check to make sure that everything on your system meets system requirements

https://helpx.adobe.com/premiere-pro/system-requirements.html

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Explorer ,
Jan 09, 2021 Jan 09, 2021

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Thanks for your help offer. While making a short screen capture to record the behavior of that error, I figured out that my two-screens workspace caused it. I deleted that workspace and set it up anew. Now everything is running again. Sorry for the inconvenience, this can be closed or deleted.

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