Premiere filling up my disk

New Here ,
Jul 10, 2021 Jul 10, 2021

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Hi

 

Since the last Software Update, Adobe Premiere keeps filling up my hard drive when I use the software or try to render something. Same happens with Media Encoder. I already tried reinstalling creative cloud, resetting V-RAM and routing scratch disc, cache files etc. to an eternal hard drive with no effect.

I use a new mac Pro with OSX Catalina.

Can anyone help?

 

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Adobe Community Professional ,
Jul 10, 2021 Jul 10, 2021

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What type of files, and in what folders?

 

Neil

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New Here ,
Jul 13, 2021 Jul 13, 2021

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Hi

 

I checked the MEDIA CACHE and the MEDIA CACHE FILES in Library - Application Support - Adobe.

Nothing seems to happen there. Haw can I find out with folder it is?

 

J.

 

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Adobe Community Professional ,
Jul 13, 2021 Jul 13, 2021

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quote

Nothing seems to happen there. Haw can I find out with folder it is?


By @juliamm

 

In Premiere Pro, go to File > Project Settings > Scratch Disk. There you will find paths to different things and the one you probably want to check is Video Previews. Everytime you render the timeline to get the green render bar abowe the footage the rendered files will end up in the path specified under Video Previews.

 

Maybe that´s what you are looking for.

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New Here ,
Jul 13, 2021 Jul 13, 2021

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Hi

Thanks for the idea. But it seems, that the problem lies somewhere else: I routed all there directions to an external hard drive. Macintosh HD is still counting down with it's memory, but now already, when I reach 23GB of free disk space, the applicaton memory message appears...

 

I try to render a video file in several parts now. Some parts that seem to be less render intens work for up the 10 minutes of sucessful render. For other parts I have to break down the render into tiny pieces of max one minute to avoid the app memory message.

 

After each reder, I have to close and reopen adobe premiere to clear whatever has filled up.

Very annoying.

 

 

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Adobe Community Professional ,
Jul 13, 2021 Jul 13, 2021

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when I reach 23GB of free disk space, the applicaton memory message appears...


By @juliamm

 

Do you know how much free space you had before adding the last update to the mix?

 

23GB free on the system disc is the recepie for an unstable computer and will indeed give you issues. If you can, buy a larger drive and rock on. 512GB for a system drive is bare minimum today and they do fill up.

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New Here ,
Jul 13, 2021 Jul 13, 2021

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Okay. I can put some files to an external HD to make more space. The system drive has 2TB in total. How much space shound I keep free? There is to say that when I start Working/rendering, I have  80GB of free space...

I found in another forum, that lists the same issues with many Catalina Users and says it could be a vram problem. Is it possible to monitor the vram usage?

 

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Adobe Community Professional ,
Jul 13, 2021 Jul 13, 2021

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Thumb of rule is to have at least 10% free space but i don´t for sure know if that still is valid with moderns OS´s and modern SSD´s. But yes, 80GB free space out of 2TB is really problematic.

 

The system drive should be just that, a system drive for the OS and installed apps. Store everything else on another drive or drives.

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New Here ,
Jul 14, 2021 Jul 14, 2021

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I made one TB of disk space free. The computer crashed again.

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Explorer ,
Jul 15, 2021 Jul 15, 2021

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I know I'm splitting hairs here and hope its not too off-topic, but the rule of thumb is really 20% of your drive should always be free.

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Adobe Community Professional ,
Jul 15, 2021 Jul 15, 2021

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LATEST

Hutch, I've always heard 10% on everything but the startup drive which should have at least 20% free which makes sense as the OS uses the startup drive as virtual ram when it runs out of actual ram....  and the less space available on the startup drive means data is being swapped more frequently which will give you a performance hit (if I'm wrong on this, I'm sure someone will correct me)..  But I've never seen any authoritative documentation for this.    The fact is that compared to what hard drives cost when I got my first avid (many years ago - a think a 2 gig drive was a couple of thousand dollars) the more space on your drives, the better.  

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Adobe Community Professional ,
Jul 13, 2021 Jul 13, 2021

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and you can revert to the previous version of premiere til this problem is sorted out.  I've attached a screen grab to show you how to do thatScreen Shot 2021-07-13 at 10.52.00 AM.png

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New Here ,
Jul 13, 2021 Jul 13, 2021

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...hmm. I'm working on a project with other people. They sent me files made with the newest premiere version. My older premiere version did reject to open these files. That was the reason to update...

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Adobe Community Professional ,
Jul 13, 2021 Jul 13, 2021

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what version are you working in?  You can revert to an earlier version of that specific update and the project file should probably open.

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Adobe Community Professional ,
Jul 13, 2021 Jul 13, 2021

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and you may want to explore a team project if you're collaborating with other people.  I haven't had to do it yet, but it may solve your problem.

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Adobe Community Professional ,
Jul 14, 2021 Jul 14, 2021

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so exactly what version are you working in?   If you're working in 15.2, you can revert to 15.1 but honestly I don't think that's the problem.  If you were working with just 20 gigs free on your startup drive, it's quite possible that things got corrupted on the drive and you need to do a complete drive wipe and os and app reinstall.    The accepted wisdom (such as it is) is that you should have at least 10% free space on all drives and at least 20% free space on your startup drive.

 

But honestly, my gut tells me that either we're not asking the right questions or you're giving us incomplete answers.  Not trying to criticize you, just feeling we're having some communication problems.   Post back if you want to dig further and we can try and approach this in a more systematic fashion.  

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New Here ,
Jul 15, 2021 Jul 15, 2021

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Hi

 

I'm trying to describe the problem again:

 

When I work with Adobe premiere in the timeline or try to render a file, after a certain amout of time I get the message: "your computer runs out of app memory".

 

While trying to find out, where the problem is, I recognized, that my hard drive is filling quiet quickly whith data I could not detect so far. Since I freed 1 TB of space on the drive - the "app memory" message appears anyway, but  the memory does not reduce to zero anymore. So, I' dont know if these two issues have someting to do with each other.

 

When I close adobe Premiere, the disk space is freed immediately.

 

I have a Mac Pro (2019), OS10.15.7

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Adobe Community Professional ,
Jul 15, 2021 Jul 15, 2021

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Let's start at the beginning.  Please tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card and your source properties and sequence settings.  If you need any help determining this, post back.  And please answer the following questions in a systematic fashion.  

 

Does your system meet minimum specs to run premiere?

https://helpx.adobe.com/premiere-pro/system-requirements.html

 

App memory and Hard drive space are 2 different things.   How much memory do you have assigned to adobe apps.  Go to system preferences:  memory.  

 

Have you tried resetting your premiere preferences and cache?

 

Are you running any other programs at the same time as premiere?  Try quitting them as a troubleshooting step and see if that makes a difference.

 

Try disconnecting from the internet/network by either turning off wifi or pulling the ethernet cable.

 

Do you have any peripherals connected to your computer besides keyboard and mouse?   If so, try disconnecting them.

 

Go to apple: system preferences:  users and groups and unlock it and create a new user with administrative priviliges and log out of your current user and log in as the new user and then see if premiere's behavior has changed.

 

don't despair, we'll figure this out. 

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Explorer ,
Jul 15, 2021 Jul 15, 2021

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Apologies if this is redundant, but are you sure you've actually moved your cache files location? I only ask because I went through this exact rigamarole on my last machine.
In Premiere, go to Premiere Pro > Preferences > Media Cache, and then set both Media Cache Files *and* Media Cache Database to your external drive. You can also set some management rules in the same panel, if you choose.

Another thing that might be helpful is using the OmniDiskSweeper utiliy https://www.omnigroup.com/more

It's a pretty easy way to get a look at what is on your hard drive, and where space is being taken up. Maybe it'll help you hunt down where Adobe is hiding these cache files & previews.

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