Premiere Freezing And Crashing During Encoding at 0%

Jan 06, 2021

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When I try to export (H.264/high bit) it renders the handful of audio files then switches to encoding and immediately stops at 0%, freezes, and then stops responding and must be closed. I've tried rendering effects, turning various plugins on and off (all of which I've used successfully before), and even just exporting the first 10-15 seconds which also freezes and crashes in the same way. I've tried the marker trick (I have none), copying and pasting into a new project and sequence, turn the gpu accelerator on and off, changing codecs and exporting formats and everything ends exactly the same. I'm completely befuddled on what is happening and would appreciate any help. It's barely a 3 minute video with a fair amount of fx, but I thought that would be a problem with rendering, not encoding. I've also reinstalled the previous version of PP at 14.6 since that is the version I started on, but the problem occurred in both 14.7 & 6. 

 

Running an MSI Creator

Intel i7 @ 2.3 GHZ

32 GB RAM

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Crash, Export, Freeze or hang

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Premiere Freezing And Crashing During Encoding at 0%

Jan 06, 2021

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When I try to export (H.264/high bit) it renders the handful of audio files then switches to encoding and immediately stops at 0%, freezes, and then stops responding and must be closed. I've tried rendering effects, turning various plugins on and off (all of which I've used successfully before), and even just exporting the first 10-15 seconds which also freezes and crashes in the same way. I've tried the marker trick (I have none), copying and pasting into a new project and sequence, turn the gpu accelerator on and off, changing codecs and exporting formats and everything ends exactly the same. I'm completely befuddled on what is happening and would appreciate any help. It's barely a 3 minute video with a fair amount of fx, but I thought that would be a problem with rendering, not encoding. I've also reinstalled the previous version of PP at 14.6 since that is the version I started on, but the problem occurred in both 14.7 & 6. 

 

Running an MSI Creator

Intel i7 @ 2.3 GHZ

32 GB RAM

TOPICS
Crash, Export, Freeze or hang

Views

135

Likes

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Jan 06, 2021 0
Adobe Employee ,
Jan 08, 2021

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Hi David,

 

Sorry for your issue.

Is it happening with multiple projects? Do you see any error messages? Here're the suggestions that you can try:

  1. Try exporting using Media Encoder.
  2. Clearing the media cache.
  3. Resetting the preferences.

Let us know how it goes.

 

Thanks,

Nishu

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Jan 08, 2021 0
Jan 08, 2021

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Hi

 

Same problem here. 

 

Tried all the suggestions but nothing... Freeze at 9%.

 

Very disappointing

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Jan 08, 2021 0
Jan 16, 2021

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I am experiencing the exact same issue at the exact same percentage.

I recently wiped my computer and reinstalled everything, previous to this I was able to encode within minutes with YouTube presets, modified for my particular use... but since I wiped my PC I cannot get the encoder to work via Premiere Pro or AME at all, I can only export .mov that are less than 60 seconds from After Effects which isn't all that helpful.

I hope we find a fix, I have been trying to figure one out for the last 4 hours straight.

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Jan 16, 2021 0
Jan 08, 2021

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Same issue here. 

I've tried exporting on Media Encoder, different codecs, different parts of the video, no effects, nothing works!

I use an AMD Ryzen 5 3400G, with an GTX 1050ti, 16GB RAM.

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Jan 08, 2021 0
Jan 11, 2021

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Same issue here, every video, every time... using encoder works after a few fails...

PC: i9-9900k, 64gb ram, rtx 3090

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Jan 11, 2021 0