Premiere Frozen

[marcuss10192960]

Hi,

Since I upgraded to the latest version of Premiere, I can't play any clips, either in the program monitor nor in the source monitor. When I scroll the video is moving, when I hit the play button, the picture is in both monitors frozen. Audio is there.

Importing old projects into a new one, does not fix it either.

I'm using a AMD Ryzen 3950 System with 128 GB of Ram and a Nvidia RTX 2070 Super graphics card.

I can play all video files in  Davinci Resolve, regardless the size or resolution.

[nishu_kush]

Hi marcuss10192960,

Thanks for reaching out.

There are several reasons that could cause this. To start, please try:

1. Resetting the preferences of Premiere Pro: https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...
2. Removing the media cache: https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

Let us know how it goes.

Thanks,

Nishu