Highlighted

Premiere Frozen

Community Beginner ,
Aug 05, 2020

Copy link to clipboard

Copied

Hi,

 

Since I upgraded to the latest version of Premiere, I can't play any clips, either in the program monitor nor in the source monitor. When I scroll the video is moving, when I hit the play button, the picture is in both monitors frozen. Audio is there.

 

Importing old projects into a new one, does not fix it either.

 

I'm using a AMD Ryzen 3950 System with 128 GB of Ram and a Nvidia RTX 2070 Super graphics card.

 

I can play all video files in  Davinci Resolve, regardless the size or resolution.

TOPICS
Error or problem

Views

44

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Premiere Frozen

Community Beginner ,
Aug 05, 2020

Copy link to clipboard

Copied

Hi,

 

Since I upgraded to the latest version of Premiere, I can't play any clips, either in the program monitor nor in the source monitor. When I scroll the video is moving, when I hit the play button, the picture is in both monitors frozen. Audio is there.

 

Importing old projects into a new one, does not fix it either.

 

I'm using a AMD Ryzen 3950 System with 128 GB of Ram and a Nvidia RTX 2070 Super graphics card.

 

I can play all video files in  Davinci Resolve, regardless the size or resolution.

TOPICS
Error or problem

Views

45

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 05, 2020 0
Adobe Employee ,
Aug 07, 2020

Copy link to clipboard

Copied

Hi marcuss10192960,

 

Thanks for reaching out.

There are several reasons that could cause this. To start, please try:

  1. Resetting the preferences of Premiere Pro: https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...
  2. Removing the media cache: https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

Let us know how it goes.

 

Thanks,

Nishu

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 07, 2020 0