Every time i open Premiere pro, after some seconds the screen of my laptop freezes and the preview screen turns into white and i have
to close the program
I have been using adobe programs for a year and this problem started to happen a short time ago.
I don't know how to fixed and i tried a lot of ideias and followed tutorials on internet
or visited the adobe support community but i don't find the solution.
Sorry for the trouble. Would you mind sharing more information?
Let us know. Happy to help.
I have the same problem, my pc is:
Dell: Precicion 3630 Tower
RAM: 32 GB
Graphics: Nvidia Quadro p4000
SO: Windows 10
If there was a recent update in graphics drivers try leaving Premiere open for upto 10-15 minutes once to stabilize even in the hang state.
Thanks for the details. Can you try resetting preferences? https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...
Also, try deleting cache files.
Let us know how it goes.