Premiere is not working

New Here ,
Jun 04, 2021 Jun 04, 2021

Copy link to clipboard

Copied

Every time i open Premiere pro, after some seconds the screen of my laptop freezes and the preview screen turns into white and i have

to close the program

I have been using adobe programs for a year and this problem started to happen a short time ago.

I don't know how to fixed and i tried a lot of ideias and followed tutorials on internet

or visited the adobe support community but i don't find the solution.

 

TOPICS
Crash, Error or problem, Freeze or hang

Views

284

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 04, 2021 Jun 04, 2021

Copy link to clipboard

Copied

Hi there!

Sorry for the trouble. Would you mind sharing more information?

  • Can you let us know your system details (OS, CPU, RAM, GPU)?
  • Are you seeing any error codes or messages?
  • Could you post a screen recording that displays the issue?

 

Let us know. Happy to help.

Thanks,

Kartika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 04, 2021 Jun 04, 2021

Copy link to clipboard

Copied

Enviado do Email para Windows 10
Hi , thanks for the support, here are the details

Ideapad S145 81V70008BR
AMD Ryzen5 3500U
AMD Rdeon RX Veja 8

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 04, 2021 Jun 04, 2021

Copy link to clipboard

Copied

I have the same problem, my pc is:

 

Dell: Precicion 3630 Tower

RAM: 32 GB

Graphics: Nvidia Quadro p4000

SO: Windows 10

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 04, 2021 Jun 04, 2021

Copy link to clipboard

Copied

If there was a recent update in graphics drivers try leaving Premiere open for upto 10-15 minutes once to stabilize even in the hang state. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 08, 2021 Jun 08, 2021

Copy link to clipboard

Copied

LATEST

Thanks for the details. Can you try resetting preferences? https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

Also, try deleting cache files.

 

Let us know how it goes.

Kartika

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines