Premiere monitors don't work

[RodRealizador]

Hello, none of premiere monitors (program, Origin) are displaying image. I've updated the GPU driver and a lot of other things and nothing works.

What might be the problem?

Thanks

[Richard van den Boogaard]

Please provide details of your system & OS.

We're here to help you to the best of our knowledge. Bear in mind that this is a user driven community, not the Adobe helpdesk.

Thanks.

[RodRealizador]

OS: windows 10

Notebook MSI with Nvidia Geforce GTX980M

Thanks and sorry if I in the wrong place.

[RodRealizador]

Hi, Premiere monitors (Program, Origin, etc) works only when i use the notebook monitor; the problems begins when I turn on the 2nd monitor (dual monitor configuration).

Thanks

[johnpooley3]

Try updating the Nvidia driver: https://www.nvidia.com/Download/driverResults.aspx/162984/en-us

[RodRealizador]

thank you, I did but it didn't work!

[johnpooley3]

Hmmm. Is it possible you have an integrated GPU from Intel enabled too? 

[RodRealizador]

no integrated GPU from Intel!

[johnpooley3]

Could you confirm the exact version number of Premiere you’re using? 

You’ve cleared preferences and the media cache I assume? 

Check the Windows Event Viewer’s application log, filter by event ID 1000,1001 and let me know what you find

[RodRealizador]

Premiere version 14.3.2

I have cleared preferences and the media cache

I didn´t find the event ID 1000,1001

No way, I cant resolve the issue

[RodRealizador]

when I work with the notebook screen no problem, but when I connect the second monitor Premiere get freeze and Premiere monitors dont work.

[johnpooley3]

Multiple people have reported various issues with 14.3.2, try down revving

[RodRealizador]

I tried with older versions but it didn't solve the problem either.

[RodRealizador · Accepted solution]

I was finally able to solve the problem.

The solution was to uninstall "Nahimic", audio software. 

Thanks!

[Richard van den Boogaard]

Glad you found a solution!