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Premiere monitors don't work

Community Beginner ,
Aug 21, 2020

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Hello, none of premiere monitors (program, Origin) are displaying image. I've updated the GPU driver and a lot of other things and nothing works.

What might be the problem?

 

Thanks

I was finally able to solve the problem.

 

The solution was to uninstall "Nahimic", audio software. 

 

Thanks!

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Error or problem, Hardware or GPU

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Premiere monitors don't work

Community Beginner ,
Aug 21, 2020

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Hello, none of premiere monitors (program, Origin) are displaying image. I've updated the GPU driver and a lot of other things and nothing works.

What might be the problem?

 

Thanks

I was finally able to solve the problem.

 

The solution was to uninstall "Nahimic", audio software. 

 

Thanks!

TOPICS
Error or problem, Hardware or GPU

Views

138

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Aug 21, 2020 0
Adobe Community Professional ,
Aug 21, 2020

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Please provide details of your system & OS.

 

We're here to help you to the best of our knowledge. Bear in mind that this is a user driven community, not the Adobe helpdesk.

 

Thanks.

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Aug 21, 2020 0
Community Beginner ,
Aug 21, 2020

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OS: windows 10

 

Notebook MSI with Nvidia Geforce GTX980M

 

Thanks and sorry if I in the wrong place.

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Aug 21, 2020 0
Community Beginner ,
Aug 21, 2020

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Hi, Premiere monitors (Program, Origin, etc) works only when i use the notebook monitor; the problems begins when I turn on the 2nd monitor (dual monitor configuration).

 

Thanks

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Aug 21, 2020 0
Adobe Community Professional ,
Aug 21, 2020

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Aug 21, 2020 0
Community Beginner ,
Aug 21, 2020

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thank you, I did but it didn't work!

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Aug 21, 2020 0
Adobe Community Professional ,
Aug 21, 2020

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Hmmm. Is it possible you have an integrated GPU from Intel enabled too? 

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Aug 21, 2020 0
Community Beginner ,
Aug 21, 2020

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no integrated GPU from Intel!

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Aug 21, 2020 0
Adobe Community Professional ,
Aug 21, 2020

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Could you confirm the exact version number of Premiere you’re using? 

 

You’ve cleared preferences and the media cache I assume? 

 

Check the Windows Event Viewer’s application log, filter by event ID 1000,1001 and let me know what you find

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Aug 21, 2020 0
Community Beginner ,
Aug 21, 2020

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Premiere version 14.3.2

 

I have cleared preferences and the media cache

 

I didn´t find the event ID 1000,1001

 

No way, I cant resolve the issue

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Aug 21, 2020 0
Community Beginner ,
Aug 21, 2020

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when I work with the notebook screen no problem, but when I connect the second monitor Premiere get freeze and Premiere monitors dont work.

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Aug 21, 2020 0
Adobe Community Professional ,
Aug 21, 2020

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Multiple people have reported various issues with 14.3.2, try down revving

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Aug 21, 2020 0
Community Beginner ,
Aug 22, 2020

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I tried with older versions but it didn't solve the problem either.

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Aug 22, 2020 0
Community Beginner ,
Aug 22, 2020

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I was finally able to solve the problem.

 

The solution was to uninstall "Nahimic", audio software. 

 

Thanks!

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Aug 22, 2020 0
Adobe Community Professional ,
Aug 23, 2020

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Glad you found a solution!

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Aug 23, 2020 0