Premiere no sound

[davidharoldwilder]

I have an issue with no audio from Premiere.

I have levels and no tracks (channels) are muted.

My OS and Premiere are all using the same device (settings are double checked) and the in the past I have been able to rectify this issue temporarily by rebooting, however this is not helping the issue today.

The audio is 100% fine using every other program on my system.

Does anyone have any advice for things for me to try (I have already tried a 3rd party external audio device and it acted the same so I am assuming it is a Premiere issue.

Below is my system specs:

Imac pro Mojave 10.14.4

iMac Pro (2017)

2.3 GHz Intel Xeon W

128 GB 2666 MHz DDR

Radeon Pro Vega 64 16 GB

[Christian.Z · Accepted solution]

Does this issue happen in a specific project? or have you lost Audio for good?

Can you try trashing preferences? (hold option + Shift and launch premiere)

Is everything updated? what version of premiere are you running?

Can you try toggling both mute and solo buttons and see if it helps?

[davidharoldwilder]

Fixed:

Withe the help of Adobe online support...dumped a bunch of preferences. They will send me the file so I can track. Thanks

[benoitl14082233]

hello

how have u fix your sound problem on Premiere please?

i'm french and don't understand the meaning of the issue solving above... 'dumped a bunch of preferences'  ?

and "they (adobe?) will send me the file so I can track"

thk u

ben

[hannini900]

Hello,

I have tried uninstalling and reinstalling. My PC does not recognise Premieres audio output.

Every other adobe works fine.

Please help I have a HP zbook 15U G6

16GB RAM