Highlighted

Premiere no sound

New Here ,
Apr 23, 2019

Copy link to clipboard

Copied

I have an issue with no audio from Premiere.

I have levels and no tracks (channels) are muted.

My OS and Premiere are all using the same device (settings are double checked) and the in the past I have been able to rectify this issue temporarily by rebooting, however this is not helping the issue today.

The audio is 100% fine using every other program on my system.

Does anyone have any advice for things for me to try (I have already tried a 3rd party external audio device and it acted the same so I am assuming it is a Premiere issue.

Below is my system specs:

Imac pro Mojave 10.14.4

iMac Pro (2017)

2.3 GHz Intel Xeon W

128 GB 2666 MHz DDR

Radeon Pro Vega 64 16 GB

Adobe Community Professional
Correct answer by Christian_Z1 | Adobe Community Professional

Does this issue happen in a specific project? or have you lost Audio for good?

Can you try trashing preferences? (hold option + Shift and launch premiere)

Is everything updated? what version of premiere are you running?

Can you try toggling both mute and solo buttons and see if it helps?

Views

1.0K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Premiere no sound

New Here ,
Apr 23, 2019

Copy link to clipboard

Copied

I have an issue with no audio from Premiere.

I have levels and no tracks (channels) are muted.

My OS and Premiere are all using the same device (settings are double checked) and the in the past I have been able to rectify this issue temporarily by rebooting, however this is not helping the issue today.

The audio is 100% fine using every other program on my system.

Does anyone have any advice for things for me to try (I have already tried a 3rd party external audio device and it acted the same so I am assuming it is a Premiere issue.

Below is my system specs:

Imac pro Mojave 10.14.4

iMac Pro (2017)

2.3 GHz Intel Xeon W

128 GB 2666 MHz DDR

Radeon Pro Vega 64 16 GB

Adobe Community Professional
Correct answer by Christian_Z1 | Adobe Community Professional

Does this issue happen in a specific project? or have you lost Audio for good?

Can you try trashing preferences? (hold option + Shift and launch premiere)

Is everything updated? what version of premiere are you running?

Can you try toggling both mute and solo buttons and see if it helps?

Views

1.0K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 23, 2019 0
Adobe Community Professional ,
Apr 23, 2019

Copy link to clipboard

Copied

Does this issue happen in a specific project? or have you lost Audio for good?

Can you try trashing preferences? (hold option + Shift and launch premiere)

Is everything updated? what version of premiere are you running?

Can you try toggling both mute and solo buttons and see if it helps?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 23, 2019 0
New Here ,
Apr 23, 2019

Copy link to clipboard

Copied

Fixed:

Withe the help of Adobe online support...dumped a bunch of preferences. They will send me the file so I can track. Thanks

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 23, 2019 0
New Here ,
Apr 03, 2020

Copy link to clipboard

Copied

hello

how have u fix your sound problem on Premiere please?

 

i'm french and don't understand the meaning of the issue solving above... 'dumped a bunch of preferences'  ?

and "they (adobe?) will send me the file so I can track"

 

thk u

ben

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 03, 2020 0
New Here ,
Sep 13, 2020

Copy link to clipboard

Copied

Hello,

I have tried uninstalling and reinstalling. My PC does not recognise Premieres audio output.

 

Every other adobe works fine.

Please help I have a HP zbook 15U G6

16GB RAM

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 13, 2020 0