Premiere play audio at full volume, regardless of speaker volume

Community Beginner ,
Jul 28, 2017

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I'll preface this by saying I'm on a trashcan Mac Pro, but I don't think it's a blanket issue with the machine. I don't have this issue with any other A/V playback (YouTube, Quicktime, etc).

Whenever I unplug my headphones, Premiere completely ignores the machine's volume settings and blasts the audio from whatever sequence I'm editing at full volume. Plug the headphones back in, and volume controls work again.

It doesn't matter if I start with the headphones plugged in or not. I don't have any external speakers plugged in. Premiere appears to be recognizing the switch from one output to the other. It's just not responding to volume controls pertaining to the Mac's internal speakers.

Any reprieve from this loudness would be appreciated, but I'd especially love to hear solutions that don't require me to buy any extra accessories to jerry-rig a workaround.

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Adobe Community Professional ,
Jul 28, 2017

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Try going to Premiere Pro/Preferences (Mac) or Edit/Preferences (Windows)/ Audio hardware and check the default output when the headphones are not plugged in.

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Community Beginner ,
Jul 28, 2017

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I did check that. As I said, Premiere definitely recognizes the change from headphones to internal speakers.

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Community Beginner ,
Jul 31, 2017

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But to answer your question more accurately, default output is set to "Built-In Output" no matter what. When I click on the output settings button, it directs me to the sound panel in System Prefs.

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Community Beginner ,
Aug 21, 2017

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I have the same problem, but with my headphone plugged in using "Built-In Output".  Really frustrating. 

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New Here ,
May 24, 2018

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I'm using the onboard speakers on mac book pro (10.12.6), having same issue, latest version of premiere cc, volume control is ignored and audio is played back at full volume.

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Adobe Community Professional ,
May 24, 2018

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Set Audio Hardware input to No Input.

See how that goes.

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New Here ,
May 24, 2018

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Thanks! That has worked!

All good when using audio interface, but when using system audio no input is required? I'm pretty sure I've used built in mic as input before. Anyway, thank you. That helped.

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Community Beginner ,
Jun 14, 2020

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Yeah, that did not fix my problem. My MacBook is technically muted but the sound from Priemere is playing at mid-volume with zero control.

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New Here ,
Jun 29, 2020

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Try going into you mac system preferences and changing the output to match what you've set in premiere. Might help, that ended up being the issue that brought me here.

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New Here ,
Jul 03, 2020

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Yes, same here - I didn't understand why my volume control wasn't working. But my system audio was set to a non-working thing (a holdover from a program that shouldn't have been running any more) and when I changed that to my Macbook speakers I was able to control Premiere's volume.

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New Here ,
Sep 17, 2020

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same here. they just keep on launching new versions, trying to make you pay for tehm every month while not, instead of working on making their products bug free. 

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New Here ,
Jan 24, 2021

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Hey, I think I've got a potential solution.

I've got the same issue occasionally and tried doing as others have suggested, messing with the Audio Hardware and turning inputs off, etc.; this had no success unfortunately.

 

What I've found works is going into System Preferences -> Sound, then make sure output is set correctly. In my case I plugged my Sony WH1000XM4s in to work in PP and had zero control over system audio; even though Audio Hardware said output was through my External Headphones, my Mac's sound settings for whatever reason kept output to Built-In rather than automatically switching to External Headphones. I just changed the sound output to External and it all works now. 

 

I'm no technical guru at all, but I guess it's just a matter of the system sometimes not automatically switching output when headphones are plugged in or removed for some reason. On top of that Adobe doesn't exactly do a good job of playing nice with anything outside its own app. Just have to check that the settings are correct in both Premiere and your System Preferences. 

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