Premiere Pro 14.4.0 Crash on Export Video

New Here ,
Sep 25, 2020

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I'm new to Premiere Pro and have created (or am attempting to create) a short 7-minute video. Input files are a several videos from different cameras (GoPro Hero 5, Olympus P&S, DJI Phantom 4 Pro) and a still shot. Every time I export the project to video, Premiere Pro crashes after 30-60 minutes of processing - actually, it just exits with no message. If I try to queue the export to Media Encoder, then Media Encoder crashes (exits). I'm running on an older Dell Laptop. I will try some of the trouble-shooting tips I have found on this forum, but wanted to see if others have experienced similar problems, or if a fix might be in the works.

 

Windows Event Viewer capture:

Log Name: Application
Source: Application Error
Date: 9/25/2020 16:40:50
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Dell-17a
Description:
Faulting application name: Adobe Premiere Pro.exe, version: 14.4.0.38, time stamp: 0x5f56d6d3
Faulting module name: ImageRenderer.dll, version: 14.4.0.38, time stamp: 0x5f56c6d1
Exception code: 0xc0000005
Fault offset: 0x0000000000118453
Faulting process id: 0x5138
Faulting application start time: 0x01d693859e9473c1
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro 2020\Adobe Premiere Pro.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro 2020\ImageRenderer.dll
Report Id: 9db540dc-c4b2-4691-89d3-099cdaf706d4
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-09-25T23:40:50.7950718Z" />
<EventRecordID>2818</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Dell-17a</Computer>
<Security />
</System>
<EventData>
<Data>Adobe Premiere Pro.exe</Data>
<Data>14.4.0.38</Data>
<Data>5f56d6d3</Data>
<Data>ImageRenderer.dll</Data>
<Data>14.4.0.38</Data>
<Data>5f56c6d1</Data>
<Data>c0000005</Data>
<Data>0000000000118453</Data>
<Data>5138</Data>
<Data>01d693859e9473c1</Data>
<Data>C:\Program Files\Adobe\Adobe Premiere Pro 2020\Adobe Premiere Pro.exe</Data>
<Data>C:\Program Files\Adobe\Adobe Premiere Pro 2020\ImageRenderer.dll</Data>
<Data>9db540dc-c4b2-4691-89d3-099cdaf706d4</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

TOPICS
Crash, Export

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