Premiere Pro 14.8 won't launch: Entry Point Not Found - IngestGlue.dll

Community Beginner ,
Jan 14, 2021

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Hi everybody,

 

I have just updated to Premier Pro 14.8 and am now unable to launch the program. Trying to launch from the CC app does nothing at all. Trying to double click the exe file gives me an 'Entry Point Not Found' error, which refers to a file called 'IngestGlue.dll'

Screenshot 2021-01-15 114303.png

I've done a lot of searching and can't seem to find anybody else who has has an error referring to specifically this file.
I've not had any problem running Premiere Pro before this update (However, since the last time I successfully launched it, I have also installed a Windows update and NVIDIA Studio driver update)

Would really appreciate any help with this.

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Crash, Error or problem, Freeze or hang

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1 Correct Answer

Community Beginner , Jan 14, 2021
michaelh92002779 Community Beginner , Jan 14, 2021
Hi again everybody, I have now uninstalled and reinstalled the app, and this seems to have solved the problem.

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Adobe Employee ,
Jan 14, 2021

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See this potential solution, michaelh.

Thanks,
Kevin

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Community Beginner ,
Jan 14, 2021

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Thanks for your response.

That solution seems to suggest that holding shift+alt when launching the program from a shortcut will reset preferences & plugins?

However, holding shif+alt doesn't launch the shortcut at all, it opens up the 'Shortcut Properties' window.

Is there some other way to reset preferences and plugings?

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Community Beginner ,
Jan 14, 2021

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I was able to clear preferences by deleting the folder in UserFolder > Documents > Adobe > Premiere Pro

However this has not fixed the problem, I still receive the same error message.

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Community Beginner ,
Jan 14, 2021

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Hi again everybody,

 

I have now uninstalled and reinstalled the app, and this seems to have solved the problem.

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