Premiere Pro 15.0 can't get my loupedeck+ to connect

[JayThomas]

Can anyone help?

Did the new update and now I can't get my loupedeck+ to connect.

[Kevin-Monahan]

Hi Jay,

Update the Loupedeck software, it's fixed this issue for others. Let us know if it works.

Thanks,
Kevin

[JayThomas]

Tried that, then uninstalled and re-installed. Then unistalled Premiere and Loupedeck and then re-installed both. Tried with new and old projects. Nothing worked. I'm assuming Loupedeck will need to make a new update for the new version of Premiere. I'll be sticking with Premiere14.9 for now.

[Kevin-Monahan]

Sorry about that, Jay. I'll keep my ears open for other alternatives or workarounds.

Thanks,
Kevin

[Michael Grenadier]

just gotta say this outloud.  Kevin is an incredible resource on this forum with superhuman patience.  (Kevin, I expect that you give me a "like" for this post).  Much more patience then I have, but then again, I'm not an adobe employee...

[BenCote]

Hi,

I just did a complete uninstall and reinstall of the loupedeck+ drivers for the Premiere Pro 15.1 version. Don't forget to add it in the Preferences/Control Surface/Device Class.

Hope this help.

[musicdude]

Where did you find the lastest drivers for Loupedeck? Are you talking about the latest software 5.0.2?

[musicdude]

To add to my last text, I've reinstalled Loupedeck 5.0.2 for Premiere Prom 2021 for Mac three times with no luck. My new Loupedeck+ works fine with Photoshop, but Premiere doesn't show it in Control Surface/Device/Add. I've been trying all afternoon to install with no luck.