Premiere Pro 15.0 crashes instantly when opening Control Surface Preferences

Community Beginner ,
Mar 12, 2021 Mar 12, 2021

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Reported by Monogram Creative Console users, but it looks like other control surface devices are affected too:

https://community.adobe.com/t5/premiere-pro/ppro-15-won-t-run-control-surface/m-p/11887436

https://community.adobe.com/t5/premiere-pro/loupedeck-not-available-at-premiere-pro-2021-v-15-0/m-p/...

 

Steps to reproduce:

  1. Add a control surface plugin (ie Monogram Creative Console, Mackie Protocol Mixer, etc)
  2. Restart Premiere Pro
  3. Try to open Preferences > Control Surface

 

Expected:

The control surface menu opens and displays the active control surface(s)

 

Actual:

Premiere Pro crashes 100% of the time

 

System:

macOS 11.2 Big Sur, Premiere Pro 15.0

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Crash, Error or problem, SDK

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correct answers 1 Correct Answer

Adobe Employee , Mar 16, 2021 Mar 16, 2021
We're working with our partner, Monogram, on issue DVAPR-4230352. Thanks for your patience. -Dan

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Community Beginner ,
Mar 12, 2021 Mar 12, 2021

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Upon further investigation, we've found the following:

  • Premiere Pro 15.0 usually (80% of the time) doesn't recognize plugins contained in /Library/Application Support/Adobe/Common/Plug-ins/ControlSurface/ -- this plugin directory worked with Premiere versions 12.x -> 14.x and is the default install directory for the Monogram plugin.
  • Premiere crashes if a plugin lives in the above directory and the user tries to access Preferences > Control Surface
  • A temporary workaround is to move the plugin file to /Applications/Adobe Premiere Pro 2021/Adobe Premiere Pro 2021.app/Contents/Plug-Ins/ControlSurface

 

The workaround outlined above works on a case-by-case basis, but Premiere Pro really should be patched to accommodate plugins inside the Common directory as previous versions have.

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Adobe Employee ,
Mar 16, 2021 Mar 16, 2021

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Hi MonogramCC friends,

I'll contact you off-list to work thought this and file a bug as necessary. Then I'll update this space for the community's benefit.

-Dan

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Adobe Employee ,
Mar 16, 2021 Mar 16, 2021

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We're working with our partner, Monogram, on issue DVAPR-4230352. Thanks for your patience.

-Dan

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Adobe Community Professional ,
Mar 12, 2021 Mar 12, 2021

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On my PC, the place the plugins for Tangent, Red Giant, BlackMagic and others have been 'living' for some versions is the

Program Files/Adobe/Common/Plug-ins/7.0/MediaCore folder.

 

Neil

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