Premiere Pro 15.1 crash on launch

Community Beginner ,
Apr 18, 2021 Apr 18, 2021

Copy link to clipboard

Copied

So is the app crashing when you try to start it up a new "feature"?

 

2019 iMac 5k

big sur 11.2.3

 

Premier 15.1 fails to start

Premier 14.9 runs just fine

TOPICS
Crash

Views

1.2K

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 19, 2021 Apr 19, 2021

Copy link to clipboard

Copied

Hi Choptop,

Sorry for the problem. Can you give us more info on the system and OS? Any warning dialog boxes at launch? Does it hang at a certain point, like when plug ins are loading? Have you tried removing your plug-ins and relaunching? Are all your plug-ins certified to run in 15.1 or later? Have you deleted all media cache? Have you tried trashing preferences? These are things I would try if the new version is not launching.

 

Let us know.

 

Thanks,
Kevin

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 19, 2021 Apr 19, 2021

Copy link to clipboard

Copied

I'mm trying to reply with details, but somehow the forum wont let me post. 

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 21, 2021 Apr 21, 2021

Copy link to clipboard

Copied

Sorry about that. Let me know if you are still having trouble with the post.

 

Thanks,
Kevin

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 19, 2021 Apr 19, 2021

Copy link to clipboard

Copied

test

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 22, 2021 Apr 22, 2021

Copy link to clipboard

Copied

Sorry, I didn't hear back from you yet so I'll branch your post to the main forum. Let us know if you need added assistance or if you solved your issue (and how you did so!).

 

Thanks so much and sorry for the hassle.

 

Kevin

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines