Premiere pro 15.1 crashed, deinstalled and now won't download again

New Here ,
May 03, 2021 May 03, 2021

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Hi all,

 

My premiere pro 15.1 crashed every time I opened a project. It didn't matter which project it was. So I deinstalled it, reinstalled 15.0. But that didn't work either. Then I restarted my computer and downloaded premiere pro again, but it stuck at 4%. Got the pop-up message, we're working on a solution. I cancelled the download after a while, but now it's stuck at the cancelling message for over an hour. What's going on?! I'm on a deadline today...

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Crash, Error or problem

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correct answers 1 Correct Answer

Adobe Community Professional , May 03, 2021 May 03, 2021

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Adobe Community Professional ,
May 03, 2021 May 03, 2021

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Contact support. We cannot help you with download issues.

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New Here ,
May 03, 2021 May 03, 2021

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I couldn't find the number or email 😞

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Adobe Community Professional ,
May 03, 2021 May 03, 2021

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