Premiere Pro 15.1 crashes after starting

New Here ,
Apr 20, 2021 Apr 20, 2021

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Hello,

 

everytime I try to start Premiere Pro 15.1 it's crashing and I'm getting a crash report.

It has been working for quite some time and suddenly it's crashing all the time.

I've already tried the following, but it didn't fix the problem.

 

  • Reinstalling Premiere Pro (also some older versions)
  • Resetting Premiere settings and preferences
  • Updating the NVidia graphics driver
  • Updating the Intel onboard graphics driver
  • Unplugging the graphics card and deleting everything related to Nvidia (drivers, folders, registry settings)
  • Trying from local admin account

 

Specs:

 

Operating System: Windows 10 Pro 64-bit (10.0, Build 19042)

System Manufacturer: FUJITSU

System Model: ESPRIMO P558

Processor: Intel(R) Core(TM) i5-9400 CPU @ 2.90GHz (6 CPUs), ~2.9GHz

Memory: 32768MB RAM

DirectX Version: DirectX 12

Graphics Card: NVIDIA Quadro K2200

Dedicated Memory: 4053 MB

 

 

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Premiere Pro" applicationVersion="15.1" build="48" source="Windows-Client" crashType="n/a">

<time year="2021" month="4" day="20" hour="14" minute="8" second="0" timeoffset="60" timezone="Mitteleuropäische Sommerzeit"/>

<user guid="7ddac3e2-04fa-4acb-838e-af87769e8c6f"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="19042" applicationlanguage="de-de" userlanguage="de-DE" oslanguage="de-DE" ram="32612" machine="Intel(R) Core(TM) i5-9400 CPU @ 2.90GHz" model="Intel64 Family 6 Model 158 Stepping 10" cpuCount="6" cpuType="8664" cpuFreq="2904 MHz" processorArchitecture="9"/>

<gpu>

<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA Quadro K2200" description="NVIDIA Quadro K2200" driverDate="20210408000000.000000-000" driverVersion="27.21.14.6231" videoModeDescription="1920 x 1080 x 4294967296 Farben" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_13BA&#38;SUBSYS_109710DE&#38;REV_A2&#92;4&#38;F937143&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>

</gpu>

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00000001801E9DB4">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00000001801E9DB4" symbolname="FE::Run"/>

<stackStatement index="1" address="0x00000001801EB6F3" symbolname="FE::Run"/>

<stackStatement index="2" address="0x00000001801EFBE9" symbolname="FE::Run"/>

<stackStatement index="3" address="0x00000001801EF8B8" symbolname="FE::Run"/>

<stackStatement index="4" address="0x00000001801F02A4" symbolname="FE::Run"/>

<stackStatement index="5" address="0x00000001801F0058" symbolname="FE::Run"/>

<stackStatement index="6" address="0x00000001801F3C8F" symbolname="FE::Run"/>

<stackStatement index="7" address="0x00000001801D7A46" symbolname="FE::Run"/>

<stackStatement index="8" address="0x00000001801E666F" symbolname="FE::Run"/>

<stackStatement index="9" address="0x00000001801D8E21" symbolname="FE::Run"/>

<stackStatement index="10" address="0x00000001801D8FA6" symbolname="FE::Run"/>

<stackStatement index="11" address="0x00000001801992BC" symbolname="FE::Run"/>

<stackStatement index="12" address="0x0000000180199B43" symbolname="FE::Run"/>

<stackStatement index="13" address="0x00000001801985C2" symbolname="FE::Run"/>

<stackStatement index="14" address="0x0000000180197E04" symbolname="FE::Run"/>

<stackStatement index="15" address="0x00000001801B454D" symbolname="FE::Run"/>

<stackStatement index="16" address="0x00007FFF92177034" symbolname="BaseThreadInitThunk"/>

<stackStatement index="17" address="0x00007FFF9261D241" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x00000000571F39C0"/>

<register name="RBX" value="0x0000000059274260"/>

<register name="RCX" value="0x00000000004C0000"/>

<register name="RDX" value="0x0000000000000004"/>

<register name="RSI" value="0x00000000571F39B0"/>

<register name="RDI" value="0x000000004AD8E998"/>

<register name="RSP" value="0x000000004AD8E810"/>

<register name="RBP" value="0x000000004AD8E910"/>

<register name="RIP" value="0x00000001801E9DB4"/>

<register name="EFL" value="0x0000000000010256"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

 

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<dumpType>

Mini

</dumpType>

<hbLogSessionDllStatus>

 

</hbLogSessionDllStatus>

</crash>

 

</crashreport>

 

 

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correct answers 1 Correct Answer

New Here , Apr 23, 2021 Apr 23, 2021
Premiere Pro has the problem that each time the application is launched, a URL xxx.branch.io is called. This is probably a company that is co-developing with Adobe on Creative Cloud and its associated applications.By default, the certificate is exchanged during the request due to HTTPS scanning. As it looks, the applications here has a check programmed in that if the certificate does not match (Branch.io) the applications issues an error code and the program exits on startup.Solution: *.branch.i...

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New Here ,
Apr 23, 2021 Apr 23, 2021

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Premiere Pro has the problem that each time the application is launched, a URL xxx.branch.io is called. This is probably a company that is co-developing with Adobe on Creative Cloud and its associated applications.

By default, the certificate is exchanged during the request due to HTTPS scanning. As it looks, the applications here has a check programmed in that if the certificate does not match (Branch.io) the applications issues an error code and the program exits on startup.

Solution: *.branch.io was explicitly excluded from HTTPS scanning.

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