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Premiere Pro 20 crashes when I click export

New Here ,
Oct 16, 2020

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There is no error, it just hangs and shows the stopped responding window.
It doesn't let me select any path / codec or anything so I don't think it's a disk space.

The window that appears doesn't even pop up.

Please do not just send me a troubleshoot page.

Adobe Community Professional
Correct answer by Peru Bob | Adobe Community Professional

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clean-delete-or-trash-media-cache-files/td-p/....

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-question-on-this-forum/td-p/3929027?page=1

TOPICS
Error or problem, Freeze or hang

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Premiere Pro 20 crashes when I click export

New Here ,
Oct 16, 2020

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There is no error, it just hangs and shows the stopped responding window.
It doesn't let me select any path / codec or anything so I don't think it's a disk space.

The window that appears doesn't even pop up.

Please do not just send me a troubleshoot page.

Adobe Community Professional
Correct answer by Peru Bob | Adobe Community Professional

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clean-delete-or-trash-media-cache-files/td-p/....

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-question-on-this-forum/td-p/3929027?page=1

TOPICS
Error or problem, Freeze or hang

Views

42

Likes

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 16, 2020 0
Adobe Community Professional ,
Oct 16, 2020

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clean-delete-or-trash-media-cache-files/td-p/....

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

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Oct 16, 2020 0
New Here ,
Oct 16, 2020

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I use Mercury Playback (I thought GPU Acceleration was the problem)
I use Premiere pro 20 (14.0)

There are no errors, it just crashes.

The footage is I thikn H.264 or H.265

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Oct 16, 2020 0
New Here ,
Oct 17, 2020

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Thanks! I found it! It was the drivers!

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Oct 17, 2020 0
Adobe Community Professional ,
Oct 16, 2020

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"Please do not just send me a troubleshoot page."

How can you troubleshoot without troubleshooting?

 

It is difficult to know what is causing that type of issue.  It could be anything from a Windows update to a faulty piece of hardware.

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Oct 16, 2020 0
New Here ,
Oct 16, 2020

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I'm just saying this because I have seen multiple troubleshoot pages.

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Oct 16, 2020 0