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Premiere Pro 2019 13.1.5 Windows 10 Crashes when switching from an app.

New Here ,
Aug 14, 2020

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This just started this week with an update to Windows 10.  I am in Premiere Pro and when I switch to another app like Microsoft Mail, Word, Excel and back to Premiere the screen goes white and the program stops responding.  I have to use Task Manager to quit the program.

I'd appreciate any help in solving this problem.  This is affecting two edit suites using the system specs below.

Windows 10 Enterterprise 10.0.18362 Build 18362, HP Z840 Workstation Xeon CPU 2.40GHz, 32 GB RAM.

Thanks

Topics

Crash, Freeze or hang

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21

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Premiere Pro 2019 13.1.5 Windows 10 Crashes when switching from an app.

New Here ,
Aug 14, 2020

Copy link to clipboard

Copied

This just started this week with an update to Windows 10.  I am in Premiere Pro and when I switch to another app like Microsoft Mail, Word, Excel and back to Premiere the screen goes white and the program stops responding.  I have to use Task Manager to quit the program.

I'd appreciate any help in solving this problem.  This is affecting two edit suites using the system specs below.

Windows 10 Enterterprise 10.0.18362 Build 18362, HP Z840 Workstation Xeon CPU 2.40GHz, 32 GB RAM.

Thanks

Topics

Crash, Freeze or hang

Views

22

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

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