Premiere Pro 2019 for Mac crash on startup

Report · Jan 18, 2019

Hi, I have a problem on Mac computer.

I use Premiere pro cc 2019 v. 13.0.2 since it came out without problems.

Today I closed the program normally and when I reopened it, it did not start anymore.

I have uninstalled and reinstalled several times, but the problem persists.

I have installed the v. 13 and 13.0.1 and the problem is the same.

Only version 2018 works.

Is there any Mac solution?

Thanks

MacBook Pro (Retina, 15-inch, Mid 2014)

Mac OS Mojave 10.14.2

Report · Jan 18, 2019

Try resetting the application preferences and cache. Hold down Shift and Option and then click the icon in your dock. You should see a window pop up asking if you want to reset both and go ahead and click OK.

Report · Jan 18, 2019

Hi, thanks for your support.

I tried to reset preferences, but it does not work.

This is the report of the crash:

The report of the crash is this:

Process: Adobe Premiere Pro CC 2019 [3079]

Path: /Applications/Adobe Premiere Pro CC 2019/Adobe Premiere Pro CC 2019.app/Contents/MacOS/Adobe Premiere Pro CC 2019

Identifier: com.adobe.PremierePro.CC13

Version: 13.0.2 (13.0.2)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Adobe Premiere Pro CC 2019 [3079]

User ID: 501

Date/Time: 2019-01-19 00:04:25.412 +0100

OS Version: Mac OS X 10.14.2 (18C54)

Report Version: 12

Anonymous UUID: 2741A45C-1C24-FE98-243D-197E243E8C8B

Sleep/Wake UUID: 7A6AAB45-A701-4843-8D95-8A06C8D6E34D

Time Awake Since Boot: 18000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000060

Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11

Termination Reason: Namespace SIGNAL, Code 0xb

Terminating Process: exc handler [3079]

VM Regions Near 0x60:

-->

__TEXT 0000000100000000-0000000100008000 [ 32K] r-x/rwx SM=COW /Applications/Adobe Premiere Pro CC 2019/Adobe Premiere Pro CC 2019.app/Contents/MacOS/Adobe Premiere Pro CC 2019

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 com.adobe.dvaui.framework 0x0000000100f1ce0a dvaui::ui::UI_NodeManager::ReplaceInAllCachedNodes(dvaui::ui::UI_Node const*, dvaui::ui::UI_Node*, bool) + 26

1 com.adobe.dvaui.framework 0x0000000100f206ab dvaui::ui::UI_Node::~UI_Node() + 123

2 com.adobe.UIFramework.framework 0x00000001111d1ecc non-virtual thunk to UIF::TopLevelWindowImpl::~TopLevelWindowImpl() + 28

3 com.adobe.dvaui.framework 0x0000000100f2eb57 dvaui::ui::UI_Container::DeleteChildren() + 439

4 com.adobe.dvaworkspace.framework 0x000000010c7f7a68 dvaworkspace::workspace::Workspace::~Workspace() + 168

5 com.adobe.UIFramework.framework 0x000000011122119e UIF::WorkspaceImpl::~WorkspaceImpl() + 14

6 com.adobe.UIFramework.framework 0x000000011121bbc2 UIF::Workspace::~Workspace() + 34

7 libsystem_c.dylib 0x00007fff6d043ef2 __cxa_finalize_ranges + 351

8 libsystem_c.dylib 0x00007fff6d0441de exit + 55

9 libdyld.dylib 0x00007fff6cf9aee0 start + 8

Report · Jun 20, 2019

FYI, Here's how to post a Mac Crash Log: FAQ: How do I post a Mac OS X crash log?

Report · Jul 14, 2019

I'm having a similar problem with a brand new iMac and CC2019. Horrendous timing, of course : /

Please help!

Here's the crash log...already tried resetting prefs, cache, profile directory (all listed in this thread):

Process: Adobe Premiere Pro CC 2019 [3097]

Path: /Applications/Adobe Premiere Pro CC 2019/Adobe Premiere Pro CC 2019.app/Contents/MacOS/Adobe Premiere Pro CC 2019

Identifier: com.adobe.PremierePro.CC13

Version: 13.1.3 (13.1.3)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Adobe Premiere Pro CC 2019 [3097]

User ID: 502

Date/Time: 2019-07-13 22:56:44.772 -0400

OS Version: Mac OS X 10.14.5 (18F132)

Report Version: 12

Anonymous UUID: 4EB3F567-1D67-92CD-03D3-AE26AE626596

Sleep/Wake UUID: 7FF802EF-6F85-42DF-9EEB-6D8B8E6FCAD4

Time Awake Since Boot: 2800 seconds

Time Since Wake: 120 seconds

System Integrity Protection: enabled

Crashed Thread: 14 Dispatch queue: com.apple.root.default-qos

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: EXC_I386_GPFLT

Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11

Termination Reason: Namespace SIGNAL, Code 0xb

Terminating Process: exc handler [3097]

Thread 14 Crashed:: Dispatch queue: com.apple.root.default-qos

0 com.adobe.EAClient.framework 0x000000010c3dc760 EACL::(anonymous namespace)::PollingResourceMonitorImpl::OnRefreshCompleted(dvacore::utility::Guid const&, int, boost::weak_ptr<EACL::ServerResourceChangeNotifier> const&, dvacore::classref::InterfaceRef<EACL::IEACServerResource, EACL::IEACServerResource> const&, dvacore::threads::BackoffIntervalCalculator<unsigned int>) + 112

1 com.adobe.EAClient.framework 0x000000010c3dd225 boost::detail::function::void_function_obj_invoker4<boost::_bi::bind_t<void, boost::_mfi::mf5<void, EACL::(anonymous namespace)::PollingResourceMonitorImpl, dvacore::utility::Guid const&, int, boost::weak_ptr<EACL::ServerResourceChangeNotifier> const&, dvacore::classref::InterfaceRef<EACL::IEACServerResource, EACL::IEACServerResource> const&, dvacore::threads::BackoffIntervalCalculator<unsigned int> >, boost::_bi::list6<boost::_bi::value<EACL::(anonymous namespace)::PollingResourceMonitorImpl*>, boost::arg<1>, boost::arg<2>, boost::_bi::value<boost::weak_ptr<EACL::ServerResourceChangeNotifier> >, boost::_bi::value<dvacore::classref::InterfaceRef<EACL::IEACServerResource, EACL::IEACServerResource> >, boost::_bi::value<dvacore::threads::BackoffIntervalCalculator<unsigned int> > > >, void, dvacore::utility::Guid const&, int, dvacore::classref::InterfaceRef<EACL::IEACServerResource, EACL::IEACServerResource> const&, boost::shared_ptr<dvanet::Response> const&>::invoke(boost::detail::function::function_buffer&, dvacore::utility::Guid const&, int, dvacore::classref::InterfaceRef<EACL::IEACServerResource, EACL::IEACServerResource> const&, boost::shared_ptr<dvanet::Response> const&) + 85

2 com.adobe.EAClient.framework 0x000000010c46b18b EACL::ServerResource::AsyncOperationHelper(dvacore::utility::Guid const&, boost::shared_ptr<dvanet::Response> const&, boost::function<void (dvacore::utility::Guid const&, int, dvacore::classref::InterfaceRef<EACL::IEACServerResource, EACL::IEACServerResource> const&, boost::shared_ptr<dvanet::Response> const&)> const&, dvacore::utility::ImmutableString const&, dvacore::classref::InterfaceRef<EACL::IEACDataServer, EACL::IEACDataServer> const&, bool, bool) + 1915

3 com.adobe.EAClient.framework 0x000000010c472ae9 boost::detail::function::void_function_obj_invoker2<boost::_bi::bind_t<void, boost::_mfi::mf7<void, EACL::ServerResource, dvacore::utility::Guid const&, boost::shared_ptr<dvanet::Response> const&, boost::function<void (dvacore::utility::Guid const&, int, dvacore::classref::InterfaceRef<EACL::IEACServerResource, EACL::IEACServerResource> const&, boost::shared_ptr<dvanet::Response> const&)> const&, dvacore::utility::ImmutableString const&, dvacore::classref::InterfaceRef<EACL::IEACDataServer, EACL::IEACDataServer> const&, bool, bool>, boost::_bi::list8<boost::_bi::value<dvacore::classref::InterfaceRef<EACL::ServerResource, EACL::IEACServerResource> >, boost::arg<1>, boost::arg<2>, boost::_bi::value<boost::function<void (dvacore::utility::Guid const&, int, dvacore::classref::InterfaceRef<EACL::IEACServerResource, EACL::IEACServerResource> const&, boost::shared_ptr<dvanet::Response> const&)> >, boost::_bi::value<dvacore::utility::ImmutableString>, boost::_bi::value<dvacore::classref::InterfaceRef<EACL::IEACDataServer, EACL::IEACDataServer> >, boost::_bi::value<bool>, boost::_bi::value<bool> > >, void, dvacore::utility::Guid const&, boost::shared_ptr<dvanet::Response> const&>::invoke(boost::detail::function::function_buffer&, dvacore::utility::Guid const&, boost::shared_ptr<dvanet::Response> const&) + 73

4 com.adobe.dvacore.framework 0x0000000100361a2f dvacore::threads::(anonymous namespace)::SubExecutorImpl<dvacore::threads::ThreadSafeQueue<dvacore::threads::(anonymous namespace)::AllocatedFunctionWithSerialNumber> >::CallFunctionWithExceptionHandler(boost::function<void ()> const&) + 31

5 com.adobe.dvacore.framework 0x0000000100362e42 dvacore::threads::(anonymous namespace)::SubExecutorImpl<dvacore::threads::ThreadSafeQueue<dvacore::threads::(anonymous namespace)::AllocatedFunctionWithSerialNumber> >::OnThreadExecute(boost::shared_ptr<dvacore::threads::(anonymous namespace)::SubExecutorImpl<dvacore::threads::ThreadSafeQueue<dvacore::threads::(anonymous namespace)::AllocatedFunctionWithSerialNumber> > > const&) + 242

6 com.adobe.dvacore.framework 0x000000010035ccbc dvacore::threads::ExecuteTopLevelFunction(boost::function<void ()> const&) + 92

7 com.adobe.dvacore.framework 0x000000010035ca1f dvacore::threads::WrapExecuteTopLevelFunction(void*) + 15

8 libdispatch.dylib 0x00007fff7f26e63d _dispatch_client_callout + 8

9 libdispatch.dylib 0x00007fff7f27c509 _dispatch_root_queue_drain + 657

10 libdispatch.dylib 0x00007fff7f27cb46 _dispatch_worker_thread2 + 90

11 libsystem_pthread.dylib 0x00007fff7f4ae6b3 _pthread_wqthread + 583

12 libsystem_pthread.dylib 0x00007fff7f4ae3fd start_wqthread + 13

Report · Jun 20, 2019

After days of looking for a solution this finally worked!!!! Thanks for the help.

Report · Jun 25, 2019

This looks like it has done it! Thanks very much!

Report · Jan 18, 2019

Thanks to Wes Howell of the Adobe Staff, I solved the problem.

This is the solution:

"Delete your profile directory from your documents directory.

Here is the path on my Mac. Users⁩ ▸ myname ▸ ⁨Documents⁩ ▸ ⁨Adobe⁩ ▸ ⁨Premiere Pro⁩ ▸ ⁨13.0⁩"

Report · Jun 20, 2019

MAC: This article will also solve that issue: Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, an...

WIN: See this article instead: Preferences folder read-only error | Permissions issue

Kevin

Report · Mar 06, 2019

Deleting my profile directory stopped the crashing on launch problem but I'm now getting a crash in the app after I open my project when it's parsing the footage (progress bar bottom right). This project was working yesterday and the only thing that's different is I just installed Neat Video 4...

Report · May 09, 2019

Same problem for me.

Cheers

Report · May 10, 2019

Same problem here

Report · Jun 20, 2019

Uninstall Neat to see if that helps.

If not, try trashing preferences: FAQ: How to reset (trash) preferences in Premiere Pro?

Thanks,
Kevin

Report · Apr 30, 2019

Thank you!

Report · Oct 12, 2019

Adobe tech asked me if I had downloaded Apple's new Catalina. Yes. They said that they are working on it. We'll see.

Report · Oct 18, 2019

Hi I have almost the same problem, before Catalina I did some security updates and Premiere starts to not responding, I can open but not play anything and if I try to close the project Premiere crash. Than I upgraded to Catalina and the problem still there, after delete premiere profile everything is back to normal. Here is the path on my Mac. Users⁩ ▸ myname ▸ ⁨Documents⁩ ▸ ⁨Adobe⁩ ▸ ⁨Premiere Pro⁩ ▸ ⁨13.0⁩

Report · Oct 25, 2019

I have the same problem and it started after I installed Catalina. If you get any news please share it here.

Report · Dec 29, 2019

If you haven't figured it out yet, here is the Catalina crash solution https://www.youtube.com/watch?v=UrEHtpDuFRI

Report · Oct 23, 2019

Dear giovmarino, thank you for affixing the information from Mr. Howell. I too was able to resolve the issue once the profile directory was deleted.

Report · Dec 15, 2019

This didn't work for me. Nothing seems to be working and Adobe Chat hasn't responded since the "virtual assistant" said someone would be with me shortly TWO HOURS AGO.

Report · Oct 05, 2020

Hi everyone suffering as I did 😉
I tried reinstall and deleting profiles, bothe didn't work for me. I found another solution, that made my premiere start again:

https://www.youtube.com/watch?v=6ktT2hSznNw

It's actually said in thi video to delete all plugins within this folder, in my case it just seemedto beo be the ImporterFxFactory.bundle

To find out at what point Premiere fails, instead of reading error logs, watch the process of loading plugins (quick eyes needed, or make a screen video with quicktime to review in slomotion 😉

Hope this helps,

Cheers Phil

Adobe Community

Premiere Pro 2019 for Mac crash on startup

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