Premiere Pro 2019 wont Queue to Media Encoder 2020

New Here ,
Dec 04, 2019 Dec 04, 2019

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Having a problem with Premiere pro 2019 sending exports to Media Encoder to Queue, it says Media Encoder is not installed, which it is. It exports fine through Premiere, but not Encoder. 

 

I am using PP 2019, as I had issues with PP 2020, it kept crashing with an error message, so I went back to PP19, but now I can't Queue to Media Encoder. I have just tested with Premiere 2020 and it queues to encoder and exports fine, so its something between PP 2019 and encoder 2020. I no longer have encoder 2019, as it was automatically deleted on the upgrade, unfortunately. 

 

I'm on a 2017 iMac, 5K, 3.5 GHz, i5 Core, 40 GB RAM, Radeon Pro 575, Mac OS 10.14.6 (Mojave.)

PP2019 - 13.1.5 

PP2020 - 14.0.0 

Encoder 2020 - 14.0

Any tips greatly received. Thanks

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Error or problem, Export

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correct answers 1 Correct Answer

Adobe Employee , Dec 04, 2019 Dec 04, 2019
Hi daniellek7136805, You need to install Media Encoder 13.1.5 to use it with Pr 13.1.5.//Vinay

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Adobe Employee ,
Dec 04, 2019 Dec 04, 2019

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Hi daniellek7136805,

 

You need to install Media Encoder 13.1.5 to use it with Pr 13.1.5.

//Vinay

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New Here ,
Dec 04, 2019 Dec 04, 2019

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Hi Vinay, I did think of that, but I thought it wasn't possible  - but I've just checked on the website, and I can. I should have checked before assuming! Thank you. 

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Explorer ,
Jun 25, 2020 Jun 25, 2020

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Not working for me. It hasn't for months, no matter how many versions I try, or re-installations.  Please help.

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New Here ,
Jul 02, 2020 Jul 02, 2020

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I'm also stuck with the same problem, I have can't seem to find the older version of the media encoder to use with V 13.1.. any ideas on how to solve this?

 

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Adobe Community Professional ,
Mar 26, 2021 Mar 26, 2021

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The older version of Adobe Media Encodeer installed with the older version of Premiere Pro.

 

If you plan to use older versions, but sure to disable "Remove old versions" in Adobe Creative Cloud Desktop.  That's the easiest way to unintnetionally lose an older version.

 

That said, older versions are available under the elipses ("...") that appears to the right of the Open button in Creative Cloud Desktop.

 

Creative Cloud Desktop > Media Encoder > Older VersionsCreative Cloud Desktop > Media Encoder > Older Versions

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Adobe Community Professional ,
Mar 26, 2021 Mar 26, 2021

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Deigo:

 

You can post a question here about your installtion issue:

Download & Install

 

Or, I'd call Adobe Support for assistance the installation process.  Maybe call when you can allow for an hour to an hour and a half.

 

 

-Warren

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New Here ,
Mar 26, 2021 Mar 26, 2021

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Here I have the same problem and both versions are 15, any clue?

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Adobe Community Professional ,
Mar 26, 2021 Mar 26, 2021

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