Premiere pro 2020 crash while importing PSD file.

[Sham_95A]

Adobe Premiere pro 2020 crashing when importing PSD files which were created using "Middle Eastern & South Asian" text engine in Photoshop

I am using Windows 10, 64-bit operating system.
Ram 16 GB
Hard Drive SSD
All my graphic cards are up to date

title edited by mod

[Ayman.Hussain]

the same issue, hope anybody can help with this!

[Kartika Rawat · Accepted solution]

Hi Sham_95A!

Thank you for reaching out. I understand that Premiere Pro crashes while importing the.PSD files.

• Which exact version of Premiere Pro are you using? https://community.adobe.com/t5/premiere-pro/faq-how-to-find-the-exact-version-of-premiere-pro-you-re...

Your computer may have saved the log for the crash instances. Could you share it with us for analysis? You may refer to this link: https://community.adobe.com/t5/premiere-pro/faq-where-do-i-find-premiere-pro-crash-logs-on-windows-o...

Looking forward to your response.

Regards,

Kartika

[Sham_95A]

version of Premiere Proversion of Premiere Pro

[Sham_95A]

The Logs folder is empty of any file

[TM__]

Hi

Having the same problem and it is frustrating.

Tried updating the vga driver as it had a compatibility issue, but still didn't work.

Help!!

[Manisoft]

hi

i teach premiere pro on iran. hope help you attachment crash files for psd issue.

today many try to fix but didn't.

please if solved tell to me.

thanks.

.http://www.mediafire.com/file/ep10dkuciwep2ba/logs.zip/file 

[Hassanmj]

If you delete text layers or rasetrize it or even convert to smart object from your PSD file you can import normally, I think there is a problem with reading the fonts layers only. try it.

[TM__ · Accepted solution]

Thanks for the proposal, but I needed to keep the text editable, so I opted for the simplest solution:

- Rolled back and downloaded premiere CC 2019 version (still on the creative cloud).

- Exported my timeline as .xml

- Imported the .xml in the previous version

And all is working normally. problem SOLVED!

It is obviously a bug in the latest 2020 update, but I have due dates and cannot wait for the fix.

Hope this helps you all as well.

Best,

Toni

[Hassanmj]

Really, it's a good help Mr. Toni. Thanks for this solution. The problem is solved.

Best,

Hassan

[Hatim98A4]

Thank you very much

[654351321484321]

I am also having this exact problem.
Arabic text in .psd files imported into Premiere 14.0.3 crashes.
The original project is in 13.1.5.

[canbildik]

I'm also having the exact same problem. 

[ilj43624783]

The Same issue

14.0.3

any arabic text wrote with the Middle Eastern text Engine in photoshop crashes te premiere pro !

why this happen after 2 updates .. adobe doesn't test this !!!
in 2019 it was running 100% and no problems ! why in 2020 !

[mohammad niknam]

i'm in the same issue ,hope to fix

i think the problem is in the font,too

adobe ,please take attention.

• Add to Phrasebook
  • No word lists for English -> Persian...
  • Create a new word list...
• Copy

[Raju Siramdas Photography]

Use Adobe premiere pro cc 15.2.0 (Build 35) version...Your Problem will be solved 100%

[Raju Siramdas Photography]

Use Adobe premiere pro cc 15.2.0 (Build 35) version.Your Problem will be solved 100%

[Raju Siramdas Photography]

Use Adobe premiere pro cc 15.2.0 (Build 35) version....Your Problem will be solved 100%

[Manisoft]

sound good. i test it and solved. thanks