Highlighted

Premiere pro 2020 crash while importing PSD file.

New Here ,
Jan 23, 2020

Copy link to clipboard

Copied

Adobe Premiere pro 2020 crashing when importing PSD files which were created using "Middle Eastern & South Asian" text engine in Photoshop

I am using Windows 10, 64-bit operating system.
Ram 16 GB
Hard Drive SSD
All my graphic cards are up to date

 

title edited by mod

Thanks for the proposal, but I needed to keep the text editable, so I opted for the simplest solution:

 

- Rolled back and downloaded premiere CC 2019 version (still on the creative cloud).

- Exported my timeline as .xml

- Imported the .xml in the previous version

 

And all is working normally. problem SOLVED!

It is obviously a bug in the latest 2020 update, but I have due dates and cannot wait for the fix.

 

Hope this helps you all as well.

 

Best,

Toni

Topics

Crash, Freeze or hang, Import

Views

1.3K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Premiere pro 2020 crash while importing PSD file.

New Here ,
Jan 23, 2020

Copy link to clipboard

Copied

Adobe Premiere pro 2020 crashing when importing PSD files which were created using "Middle Eastern & South Asian" text engine in Photoshop

I am using Windows 10, 64-bit operating system.
Ram 16 GB
Hard Drive SSD
All my graphic cards are up to date

 

title edited by mod

Thanks for the proposal, but I needed to keep the text editable, so I opted for the simplest solution:

 

- Rolled back and downloaded premiere CC 2019 version (still on the creative cloud).

- Exported my timeline as .xml

- Imported the .xml in the previous version

 

And all is working normally. problem SOLVED!

It is obviously a bug in the latest 2020 update, but I have due dates and cannot wait for the fix.

 

Hope this helps you all as well.

 

Best,

Toni

Topics

Crash, Freeze or hang, Import

Views

1.3K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Jan 23, 2020

Copy link to clipboard

Copied

the same issue, hope anybody can help with this!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Jan 23, 2020

Copy link to clipboard

Copied

Hi Sham_95A!

Thank you for reaching out. I understand that Premiere Pro crashes while importing the.PSD files.

Your computer may have saved the log for the crash instances. Could you share it with us for analysis? You may refer to this link: https://community.adobe.com/t5/premiere-pro/faq-where-do-i-find-premiere-pro-crash-logs-on-windows-o...

Looking forward to your response.

Regards,

Kartika

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jan 23, 2020

Copy link to clipboard

Copied

version of Premiere Proversion of Premiere Proversion of Premiere Pro

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jan 23, 2020

Copy link to clipboard

Copied

The Logs folder is empty of any file

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jan 28, 2020

Copy link to clipboard

Copied

Hi

Having the same problem and it is frustrating.

Tried updating the vga driver as it had a compatibility issue, but still didn't work.

 

Help!!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Manisoft LATEST
Explorer ,
Aug 30, 2020

Copy link to clipboard

Copied

hi

i teach premiere pro on iran. hope help you attachment crash files for psd issue.

today many try to fix but didn't.

please if solved tell to me.

thanks.

.http://www.mediafire.com/file/ep10dkuciwep2ba/logs.zip/file 

If we do only what we know, we will never progress

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jan 29, 2020

Copy link to clipboard

Copied

If you delete text layers or rasetrize it or even convert to smart object from your PSD file you can import normally, I think there is a problem with reading the fonts layers only. try it.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jan 30, 2020

Copy link to clipboard

Copied

Thanks for the proposal, but I needed to keep the text editable, so I opted for the simplest solution:

 

- Rolled back and downloaded premiere CC 2019 version (still on the creative cloud).

- Exported my timeline as .xml

- Imported the .xml in the previous version

 

And all is working normally. problem SOLVED!

It is obviously a bug in the latest 2020 update, but I have due dates and cannot wait for the fix.

 

Hope this helps you all as well.

 

Best,

Toni

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jan 30, 2020

Copy link to clipboard

Copied

Really, it's a good help Mr. Toni. Thanks for this solution. The problem is solved.

 

Best,

Hassan

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Mar 03, 2020

Copy link to clipboard

Copied

I am also having this exact problem.
Arabic text in .psd files imported into Premiere 14.0.3 crashes.
The original project is in 13.1.5.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Mar 03, 2020

Copy link to clipboard

Copied

I'm also having the exact same problem. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Mar 03, 2020

Copy link to clipboard

Copied

The Same issue

14.0.3

any arabic text wrote with the Middle Eastern text Engine in photoshop crashes te premiere pro !

why this happen after 2 updates .. adobe doesn't test this !!!
in 2019 it was running 100% and no problems ! why in 2020 !

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...