Premiere pro 2020 crash while importing PSD file.

New Here ,
Jan 23, 2020 Jan 23, 2020

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Adobe Premiere pro 2020 crashing when importing PSD files which were created using "Middle Eastern & South Asian" text engine in Photoshop

I am using Windows 10, 64-bit operating system.
Ram 16 GB
Hard Drive SSD
All my graphic cards are up to date

 

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Crash, Freeze or hang, Import

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correct answers 2 Correct Answers

Adobe Employee , Jan 23, 2020 Jan 23, 2020
Hi Sham_95A! Thank you for reaching out. I understand that Premiere Pro crashes while importing the.PSD files. Which exact version of Premiere Pro are you using? https://community.adobe.com/t5/premiere-pro/faq-how-to-find-the-exact-version-of-premiere-pro-you-re-using/td-p/8241053 Your computer may have saved the log for the crash instances. Could you share it with us for analysis? You may refer to this link: https://community.adobe.com/t5/premiere-pro/faq-where-do-i-find-premiere-pro-crash-logs-on-windows-o......

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New Here , Jan 30, 2020 Jan 30, 2020
Thanks for the proposal, but I needed to keep the text editable, so I opted for the simplest solution: - Rolled back and downloaded premiere CC 2019 version (still on the creative cloud).- Exported my timeline as .xml- Imported the .xml in the previous version And all is working normally. problem SOLVED!It is obviously a bug in the latest 2020 update, but I have due dates and cannot wait for the fix. Hope this helps you all as well. Best,Toni

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New Here ,
Jan 23, 2020 Jan 23, 2020

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the same issue, hope anybody can help with this!

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Adobe Employee ,
Jan 23, 2020 Jan 23, 2020

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Hi Sham_95A!

Thank you for reaching out. I understand that Premiere Pro crashes while importing the.PSD files.

Your computer may have saved the log for the crash instances. Could you share it with us for analysis? You may refer to this link: https://community.adobe.com/t5/premiere-pro/faq-where-do-i-find-premiere-pro-crash-logs-on-windows-o...

Looking forward to your response.

Regards,

Kartika

 

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New Here ,
Jan 23, 2020 Jan 23, 2020

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version of Premiere Proversion of Premiere Proversion of Premiere Pro

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New Here ,
Jan 23, 2020 Jan 23, 2020

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The Logs folder is empty of any file

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New Here ,
Jan 28, 2020 Jan 28, 2020

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Hi

Having the same problem and it is frustrating.

Tried updating the vga driver as it had a compatibility issue, but still didn't work.

 

Help!!

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Explorer ,
Aug 30, 2020 Aug 30, 2020

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hi

i teach premiere pro on iran. hope help you attachment crash files for psd issue.

today many try to fix but didn't.

please if solved tell to me.

thanks.

.http://www.mediafire.com/file/ep10dkuciwep2ba/logs.zip/file 

If we do only what we know, we will never progress

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New Here ,
Jan 29, 2020 Jan 29, 2020

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If you delete text layers or rasetrize it or even convert to smart object from your PSD file you can import normally, I think there is a problem with reading the fonts layers only. try it.

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New Here ,
Jan 30, 2020 Jan 30, 2020

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Thanks for the proposal, but I needed to keep the text editable, so I opted for the simplest solution:

 

- Rolled back and downloaded premiere CC 2019 version (still on the creative cloud).

- Exported my timeline as .xml

- Imported the .xml in the previous version

 

And all is working normally. problem SOLVED!

It is obviously a bug in the latest 2020 update, but I have due dates and cannot wait for the fix.

 

Hope this helps you all as well.

 

Best,

Toni

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New Here ,
Jan 30, 2020 Jan 30, 2020

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Really, it's a good help Mr. Toni. Thanks for this solution. The problem is solved.

 

Best,

Hassan

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New Here ,
Dec 24, 2020 Dec 24, 2020

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Thank you very much

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New Here ,
Mar 03, 2020 Mar 03, 2020

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I am also having this exact problem.
Arabic text in .psd files imported into Premiere 14.0.3 crashes.
The original project is in 13.1.5.

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New Here ,
Mar 03, 2020 Mar 03, 2020

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I'm also having the exact same problem. 

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New Here ,
Mar 03, 2020 Mar 03, 2020

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The Same issue

14.0.3

any arabic text wrote with the Middle Eastern text Engine in photoshop crashes te premiere pro !

why this happen after 2 updates .. adobe doesn't test this !!!
in 2019 it was running 100% and no problems ! why in 2020 !

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New Here ,
Mar 12, 2020 Mar 12, 2020

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i'm in the same issue ,hope to fix

i think the problem is in the font,too

adobe ,please take attention.

  • Add to Phrasebook
     
    • No word lists for English -> Persian...
       
    • Create a new word list...
  • Copy

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Community Beginner ,
Jun 03, 2021 Jun 03, 2021

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Use Adobe premiere pro cc 15.2.0 (Build 35) version...Your Problem will be solved 100%

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Community Beginner ,
Jun 03, 2021 Jun 03, 2021

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Use Adobe premiere pro cc 15.2.0 (Build 35) version.Your Problem will be solved 100%

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Community Beginner ,
Jun 03, 2021 Jun 03, 2021

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Use Adobe premiere pro cc 15.2.0 (Build 35) version....Your Problem will be solved 100%

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Explorer ,
Jun 03, 2021 Jun 03, 2021

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sound good. i test it and solved. thanks

If we do only what we know, we will never progress

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