Highlighted

Premiere pro 2020 crash

Community Beginner ,
Jan 12, 2020

Copy link to clipboard

Copied

when I try to run adobe premiere pro it crashes

Crash report 

 

Аннотация 2020-01-12 135741.jpg

Adobe Community Professional
Correct answer by Joost van der Hoeven | Adobe Community Professional

A little googling gave me: "The A6-7310 APU will about equal to a 3rd generation Core i3-3217u CPU in terms of raw performance." If this is true then your CPU is not powerful enough accorging to https://helpx.adobe.com/nl/premiere-pro/system-requirements.html

 

TOPICS
Crash, Error or problem

Views

2.4K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Premiere pro 2020 crash

Community Beginner ,
Jan 12, 2020

Copy link to clipboard

Copied

when I try to run adobe premiere pro it crashes

Crash report 

 

Аннотация 2020-01-12 135741.jpg

Adobe Community Professional
Correct answer by Joost van der Hoeven | Adobe Community Professional

A little googling gave me: "The A6-7310 APU will about equal to a 3rd generation Core i3-3217u CPU in terms of raw performance." If this is true then your CPU is not powerful enough accorging to https://helpx.adobe.com/nl/premiere-pro/system-requirements.html

 

TOPICS
Crash, Error or problem

Views

2.4K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 12, 2020 0
Adobe Community Professional ,
Jan 12, 2020

Copy link to clipboard

Copied

Your crashreports indicates you are using AMD CPU and GPU, I'm not very familiar with AMD hardware, but I read many issues with these on forums. I've been told that these issues with AMD CPUs are less with recent (not older then 2 years) CPUs. Can you give some more information of your system and drivers? A typical list would be:

OS version

RAM

GPU, vRAM and driver version

Premiere Pro version

See: https://helpx.adobe.com/nl/premiere-pro/system-requirements.html

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 12, 2020 0
Community Beginner ,
Jan 12, 2020

Copy link to clipboard

Copied

OS version - Windows 10 1803

RAM - 8GB

GPU - AMD A6-7310 ( driver 10.0.17134.765) APU with Radeon R4 Graphics ( driver 21.19.512.0) 2.00 GHz 

Adobe Premiere Pro 2020 14.0.0.572

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 12, 2020 0
Adobe Community Professional ,
Jan 12, 2020

Copy link to clipboard

Copied

A little googling gave me: "The A6-7310 APU will about equal to a 3rd generation Core i3-3217u CPU in terms of raw performance." If this is true then your CPU is not powerful enough accorging to https://helpx.adobe.com/nl/premiere-pro/system-requirements.html

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 12, 2020 1
Community Beginner ,
Jan 12, 2020

Copy link to clipboard

Copied

I tried installing adobe premiere pro 2019 and it starts. So I think you're right. Thanks.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 12, 2020 1
Community Beginner ,
Feb 20, 2020

Copy link to clipboard

Copied

Hi, Guys.

 

I can understand that the person's constant crashes have to do with his CPU not being powerful enough. Though my computer has these constant crashes and I have an 8th Gen. i7, a GTX 1070Ti A-8 GPU, 64 RAM. What is going on here?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 20, 2020 2
New Here ,
Jul 23, 2020

Copy link to clipboard

Copied

Hi Joost, hope youre doing great today . Recently I´ve downloaded the creative cloud (latest version) and I´m having many troubles with Photoshop and Premier I desactivate the graphic procesor in PS in order to use the program. Yesterday I was using Premier and it works fine but today crashes when I try to open the file. I dont know what to do to fix this. Could you please help me on this? 

My config :

Windows 10 Pro

Screenshot_149.jpgScreenshot_148.jpg

 

 

 

https://drive.google.com/file/d/1xwSiD3TJoUeCRM69-wT653eITX93mqrH/view?usp=sharing 

Thank you for your time

Kind regards

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 23, 2020 0
New Here ,
Oct 28, 2020

Copy link to clipboard

Copied

I am also having the same issue, except I have a brand new computer, so I don't understand why this is happening. It was working perfectly fine yesterday, yet today I can't even export something that is 5 seconds long without it crashing. And I have the preferences set up the way everyone says to have them set up.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 28, 2020 2
New Here ,
Nov 17, 2020

Copy link to clipboard

Copied

I am facing the same issues since the latest update the software used to open up in the previous updates and issues used to occur during rendering but now the software is not even opening up. There is an instant crash when I load up the software.

I am using with a Ryzen 7 4800H 8 Cores 16 Threads with an Rtx 2060 & 16 GB Ram at 3200mhz. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 17, 2020 0
Explorer ,
Nov 17, 2020

Copy link to clipboard

Copied

I having this crash at startup also. Been reporting it in the beta forum fearing that it might show up in the non-beta and today it did.

 

https://community.adobe.com/t5/premiere-pro-beta/latest-premiere-pro-beta-crash-with-amd-cpu/m-p/116...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 17, 2020 0
Community Beginner ,
Nov 25, 2020

Copy link to clipboard

Copied

how did you guys fixed this? having similar problems!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 25, 2020 0
Kimblah LATEST
Explorer ,
Nov 26, 2020

Copy link to clipboard

Copied

My problem was an adblocker I had installed in my Asus router. I gues it was blocking some service that Premiere needs.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 26, 2020 0