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Premiere pro 2020 crash

Community Beginner ,
Jan 12, 2020

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when I try to run adobe premiere pro it crashes

Crash report 

 

Аннотация 2020-01-12 135741.jpg

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Correct answer by Joost_van_der_Hoeven | Adobe Community Professional

A little googling gave me: "The A6-7310 APU will about equal to a 3rd generation Core i3-3217u CPU in terms of raw performance." If this is true then your CPU is not powerful enough accorging to https://helpx.adobe.com/nl/premiere-pro/system-requirements.html

 

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Premiere pro 2020 crash

Community Beginner ,
Jan 12, 2020

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when I try to run adobe premiere pro it crashes

Crash report 

 

Аннотация 2020-01-12 135741.jpg

Adobe Community Professional
Correct answer by Joost_van_der_Hoeven | Adobe Community Professional

A little googling gave me: "The A6-7310 APU will about equal to a 3rd generation Core i3-3217u CPU in terms of raw performance." If this is true then your CPU is not powerful enough accorging to https://helpx.adobe.com/nl/premiere-pro/system-requirements.html

 

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Crash, Error or problem

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Adobe Community Professional ,
Jan 12, 2020

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Your crashreports indicates you are using AMD CPU and GPU, I'm not very familiar with AMD hardware, but I read many issues with these on forums. I've been told that these issues with AMD CPUs are less with recent (not older then 2 years) CPUs. Can you give some more information of your system and drivers? A typical list would be:

OS version

RAM

GPU, vRAM and driver version

Premiere Pro version

See: https://helpx.adobe.com/nl/premiere-pro/system-requirements.html

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Community Beginner ,
Jan 12, 2020

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OS version - Windows 10 1803

RAM - 8GB

GPU - AMD A6-7310 ( driver 10.0.17134.765) APU with Radeon R4 Graphics ( driver 21.19.512.0) 2.00 GHz 

Adobe Premiere Pro 2020 14.0.0.572

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Adobe Community Professional ,
Jan 12, 2020

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A little googling gave me: "The A6-7310 APU will about equal to a 3rd generation Core i3-3217u CPU in terms of raw performance." If this is true then your CPU is not powerful enough accorging to https://helpx.adobe.com/nl/premiere-pro/system-requirements.html

 

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Community Beginner ,
Jan 12, 2020

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I tried installing adobe premiere pro 2019 and it starts. So I think you're right. Thanks.

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New Here ,
Feb 20, 2020

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Hi, Guys.

 

I can understand that the person's constant crashes have to do with his CPU not being powerful enough. Though my computer has these constant crashes and I have an 8th Gen. i7, a GTX 1070Ti A-8 GPU, 64 RAM. What is going on here?

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New Here ,
Jul 23, 2020

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Hi Joost, hope youre doing great today . Recently I´ve downloaded the creative cloud (latest version) and I´m having many troubles with Photoshop and Premier I desactivate the graphic procesor in PS in order to use the program. Yesterday I was using Premier and it works fine but today crashes when I try to open the file. I dont know what to do to fix this. Could you please help me on this? 

My config :

Windows 10 Pro

Screenshot_149.jpgScreenshot_148.jpg

 

 

 

https://drive.google.com/file/d/1xwSiD3TJoUeCRM69-wT653eITX93mqrH/view?usp=sharing 

Thank you for your time

Kind regards

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