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Premiere pro 2020 crashes. Lost entire project.

Community Beginner ,
Jun 15, 2020

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I know PP 2020 is really unreliable. But honestly, I just spent the last 4 hours working on a project. Autosave is enabled every 15 minutes and it was saving. It crashed. When I loaded the project back up I had nothing. The entire project is gone. 

 

PP 2020 Version 12.2

Windows 10 Home version 1903 OS build 19362.900

Core i7 8750H 

GTX 1050 version 455.87

24GB ram 

 

This software crashes all the time. But losing an entire project after I've been watching it autosave is not going to work for me.

 

I'll be testing out resolve this week. 

 

- Eddy 

 

 

 

 

 

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Crash, Error or problem, Freeze or hang, Performance

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Premiere pro 2020 crashes. Lost entire project.

Community Beginner ,
Jun 15, 2020

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I know PP 2020 is really unreliable. But honestly, I just spent the last 4 hours working on a project. Autosave is enabled every 15 minutes and it was saving. It crashed. When I loaded the project back up I had nothing. The entire project is gone. 

 

PP 2020 Version 12.2

Windows 10 Home version 1903 OS build 19362.900

Core i7 8750H 

GTX 1050 version 455.87

24GB ram 

 

This software crashes all the time. But losing an entire project after I've been watching it autosave is not going to work for me.

 

I'll be testing out resolve this week. 

 

- Eddy 

 

 

 

 

 

Topics

Crash, Error or problem, Freeze or hang, Performance

Views

182

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Jun 15, 2020 0
Adobe Community Professional ,
Jun 15, 2020

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So you went into the autosave folder and opened recent autosaves and there's nothing in those projects either? Is there no media at all in the Project Panel?

 

Also - and I apologize if this is way beneath your ability level, but I've seen this confusion among new people plenty of times - the sequence is not the Project. If your sequence is closed, you can simply reopen it.

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Jun 15, 2020 0
Community Beginner ,
Jun 16, 2020

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Thanks, I appreciate the reply. I always get the two mixed up. Basically, when I opened the most "Recent" autosave it was the start of my project. I had 2 clips added to the sequence... Even the videos that I added and then created proxies for (I have such huge shutter lag in PP 2020 I need to proxy every 4K video, even some 1080p) are gone. 

 

I watched it autosave every 15 minutes too. I changed the autosave settings to save to the cloud, every 2 minutes. kept 20 versions option then also hit autosave saves the current projects. 

 

I'm not sure what to do. I can't imagine editing something super important and then losing it all. 

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Jun 16, 2020 0
Adobe Community Professional ,
Jun 16, 2020

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Make a habit of Save a Copy to a different drive on a regular basis.

 

FAQ: When to use "Save A Copy," or "Save As," and ...

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Jun 16, 2020 1
Community Beginner ,
Jun 16, 2020

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Alrightly I guess I can set a timer or something to go off every 20 minutes or so and I can manually save the file. It's definitely worth it in case something like this happens. 

 

Now that ive clicked autosave to cloud where would I find these files incase something like this happens again? 

 

 

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Jun 16, 2020 0
Adobe Community Professional ,
Jun 16, 2020

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Cloud?

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Jun 16, 2020 0
Adobe Community Professional ,
Jun 16, 2020

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Autosave is kind of a backup. You should be saving very frequently anyway. The longer you do creative work, the more you back things up. Things happen whether it's hardware or software. You keep things in multiple places.

 

If you're trying to access cloud saves, check out this video: https://youtu.be/I3gO1cue2Uo?t=90

 

The interface of the CC app is updated, so I believe you can access the files here:

PhillipJoseph_0-1592326250768.png

 

Premiere Pro has always had the ability to Auto-Save projects locally but now you can also save projects directly to Creative Cloud and guarantee you'll neve...

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Jun 16, 2020 1
eddyg519 LATEST
Community Beginner ,
Jun 17, 2020

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I appreciate the help guys. I will check it out and double save projects. Cheers

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Jun 17, 2020 1