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Premiere Pro 2020 crashes on import

Community Beginner ,
Nov 05, 2019

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I try to import a file in Premiere Pro 2020 or version 14.0 but whenever the file exceeds 10 or 15 minutes, it freezes and doesn't respond for a while. I tried waiting but it just stood there until I forcibly closed out the program. It never did this before and I'm wondering if there is a way to fix this.

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Crash, Freeze or hang, Import

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Premiere Pro 2020 crashes on import

Community Beginner ,
Nov 05, 2019

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I try to import a file in Premiere Pro 2020 or version 14.0 but whenever the file exceeds 10 or 15 minutes, it freezes and doesn't respond for a while. I tried waiting but it just stood there until I forcibly closed out the program. It never did this before and I'm wondering if there is a way to fix this.

TOPICS
Crash, Freeze or hang, Import

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6.6K

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Nov 05, 2019 5
Community Beginner ,
Nov 05, 2019

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The same thing is happening to me. I was fine up to update 13.1.4, but after 13.1.5 came my Premiere keeps crashing on imports of long videos as well. I import short videos just fine. I thought 14.0 would fix this, but I was wrong. I can't even go back to Premiere 13.4.5 anymore so I can't even edit anything anymore

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Nov 05, 2019 0
Advocate ,
Nov 06, 2019

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Is Premiere actually crashing or just taking a while to import the file?  What are the actual file sizes and what kind of files are they?

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Nov 06, 2019 0
Community Beginner ,
Nov 06, 2019

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File Time: 39:19

File Size: 9.92 GB

File Type: MP4

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Nov 06, 2019 0
Advocate ,
Nov 06, 2019

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And if you let it sit for about 3 minutes, does it eventually complete the import?

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Nov 06, 2019 0
Community Beginner ,
Nov 06, 2019

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No, it does not complete the import.

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Nov 06, 2019 0
New Here ,
Nov 16, 2019

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This started happening to me yesterday. Im unable to import anything! Worked fine before the update.

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Nov 16, 2019 1
Community Beginner ,
Nov 18, 2019

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Same problem, when I import something, it automatically crashes and can't do anything. It is using 98% of my 16GB ram...

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Nov 18, 2019 1
Community Beginner ,
Nov 18, 2019

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The same issue, Please help! 

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Nov 18, 2019 0