Premiere Pro 2020 crashes on import

Community Beginner ,
Nov 05, 2019

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I try to import a file in Premiere Pro 2020 or version 14.0 but whenever the file exceeds 10 or 15 minutes, it freezes and doesn't respond for a while. I tried waiting but it just stood there until I forcibly closed out the program. It never did this before and I'm wondering if there is a way to fix this.

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Crash, Freeze or hang, Import

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Community Beginner ,
Nov 05, 2019

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The same thing is happening to me. I was fine up to update 13.1.4, but after 13.1.5 came my Premiere keeps crashing on imports of long videos as well. I import short videos just fine. I thought 14.0 would fix this, but I was wrong. I can't even go back to Premiere 13.4.5 anymore so I can't even edit anything anymore

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Advocate ,
Nov 06, 2019

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Is Premiere actually crashing or just taking a while to import the file?  What are the actual file sizes and what kind of files are they?

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Community Beginner ,
Nov 06, 2019

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File Time: 39:19

File Size: 9.92 GB

File Type: MP4

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Advocate ,
Nov 06, 2019

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And if you let it sit for about 3 minutes, does it eventually complete the import?

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Community Beginner ,
Nov 06, 2019

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No, it does not complete the import.

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New Here ,
Nov 16, 2019

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This started happening to me yesterday. Im unable to import anything! Worked fine before the update.

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Community Beginner ,
Nov 18, 2019

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Same problem, when I import something, it automatically crashes and can't do anything. It is using 98% of my 16GB ram...

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Community Beginner ,
Nov 18, 2019

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The same issue, Please help! 

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New Here ,
Nov 19, 2019

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Happening to me too! Can import a file of 166 MB 3 min 37 sec, but a larger file just crashes it!

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New Here ,
Nov 24, 2019

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I'm having the same issue where I can't import any large files but small files import fine 

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Community Beginner ,
Nov 24, 2019

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The same is happening to me. Every time I open the file or import a video into Premiere, the program freezes and stand there for minutes. Sometimes it start to work again and sometimes it never responds. It's being unbearable to work like this and is lasting weeks.
Let see when Adobe fix it...

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New Here ,
Nov 25, 2019

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well, i just been thru the same thing, when i import, premiere starts acting funny and freezing stuff while everything is playing in the background, and when i delete my footage it starts working again! so try selecting half of your footage and put it in a folder in premiere. worked for me, might work for you as well. good luck 

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New Here ,
Nov 25, 2019

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This sucks. I'm glad someone is pointing it out. I hope Adobe figures this out soon, cause my jobs are backing up!!!

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New Here ,
Nov 25, 2019

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same thing for me, before the last update premiere was fine while now I can't import files for 15 days!

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Community Beginner ,
Dec 02, 2019

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No news from Adobe. Quite delayed with some work because Premiere freeze when I want to import videos and it can stay freezed for 15-20 minutes. I use a lot of heavy videos, so the waiting time is bigger than the time that I am actually working. Just great -.-
And when Premiere got updated, it created a new version of my file, so I don't know if it will recognize the last version if a uninstall the newest program update. I should try at least...

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Community Beginner ,
Dec 04, 2019

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Wow, I can't believe this! 

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New Here ,
Dec 09, 2019

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Seem to be having a similar issue ... it just started this morning. I have a few long clips with file sizes in the 50 gb range and it seems to freeze on them. It's so weird I just started a project the other day with some large file sized and no issues.  All my files are in prores .

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Community Beginner ,
Dec 11, 2019

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I finally got a fix. I've disabeled my Intel(R) UHD Graphics 630 adapter, and it worked fine. Probally also a fix for you guys?

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Community Beginner ,
Dec 19, 2019

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It didn't work for me. I don't have any intel graphics, just Nivida 

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New Here ,
Dec 29, 2019

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Yea disabling the Intel Graphics didn't work for me either.

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Community Beginner ,
Dec 20, 2019

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Do we have any update on when this will be fixed? It has been a month

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Community Beginner ,
Jan 04, 2020

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Any Updates?

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Community Beginner ,
Jan 04, 2020

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Disabeling INTEL HD graphics worked for me

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New Here ,
Apr 10, 2020

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*disabling. Also, you've had several people tell you it didn't work for them in the comment you made about making this fix, you don't need to flood every comment in the thread with your fix that seems to have only worked for you. 

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