Premiere Pro 2020 Crashing constantly

New Here ,
Dec 16, 2019

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I have recently bought the Creative Cloud package and Premiere Pro 2020 is always crashing.

I mean I literally open a new project, try to import a single file and it freezes and eventually crashes itself. 

Other apps are working fine strangely like After Effects and Photoshop. It just seems to be a problem with Premiere Pro? 

Does any have any suggestions? I've still got a few days left of my free cancellation policy and am seriously considering using it due to being unable to do ANYTHING in the program. 

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Freeze or hang, Import

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Adobe Community Professional ,
Dec 16, 2019

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Try resetting the preferences:
https://community.adobe.com/t5/Premiere-Pro/FAQ-How-to-reset-trash-preferences-in-Premiere-Pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

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New Here ,
May 14, 2020

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I can't believe it. Recently added a 3rd monitor and moved my preview window (Program) from 2nd to 3rd. Save layout and next time I wanted to open that project it crashed. When I opened an older project with the layout still on my 2nd it didnt crash but I didnt think about that, instead I was looking into dynamic server for issues.

 

Here's how to solve crashes of projects after changing layout

  1. open premiere and go Window -> Workspaces -> make sure Import Workspace from projects is DISABLED
  2. create new project (even with the old layout that's crashing, it wont crash the new project)
  3. change layout back to what it was or select one of the default ones
  4. close project, open the one that was crashing and hopefully wont crash now

 

Hope I helped.

 

Also this happens only in Premiere, in AE I've put the preview on the 3rd monitor and it's fine..

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New Here ,
Oct 28, 2020

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Wow! I have been trying so many things when I had this the other day and just now was having problems with an entirely different file and this worked!

 

I am using a 2nd monitor but I think it was the layout stuff. Using the ` symbol to constantly blow-up different panels, then I thought to undock the preview window on top so I have full screen timeline with extended video/audio layers and a floating preview. But now, as that directly relates to workspaces, I think that eventually causes problems.

 

Thanks for this suggestion.

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Explorer ,
Jun 26, 2020

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June 2020 and there is still no solution for this crashing. I bought a brand new MacBook Pro yesterday .. bought the creative suite... started on a Premiere project ... got almost to the end of it ... CRASHED! Opened it again... finished the project .. tried to export it ... CRASHED! 

and I ask again... WHY ARE WE PAYING ADOBE MONTHLY????

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Adobe Community Professional ,
Jul 25, 2020

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Running without issue on my 2019 iMac:

Screen Shot 2020-07-25 at 2.07.45 PM.png

Have you updated the OS to the latest version 10.15.6

 

MtD

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New Here ,
Aug 03, 2020

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Mine is up to date and I have the same issue

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New Here ,
Nov 07, 2020

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Now I can't even get into PR PRO at all sometimes...

 

 

SOS

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Community Beginner ,
Dec 16, 2020

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I COULD NOT AGREE MORE. THEY SHOULD PAY US TO USE PREMIERE PRO, I WISH ON EVERYTHING INSTEAD OF LEARNING PREMIERE PRO I WOULD have LEARNED DAVINCI RESOLVE INSTEAD. GOSH DANG I WAS WORKING IN IT FOR THE FIRST TIME YESTERDAY AND HOLLY COW. WHAT A HUGE DIFFERENCE. ABSOLUTE GAME CHANGE. I WAS EDITING GOPRO FOOTAGE AND STRAIGHT FLYING. EVEN WITH ADOBE MEDIA ENCODER RUNNING FULL BLAST. IT STILL HAS QUITE A FEW FLAWS BUT I WILL BE VERY HAPPY 1-2 WEEKS FROM NOW. THE BEST PART IS WHEN YOU EXPORT YOUR VIDEO ACTUALLY LOOK EXACTLY HOW THEY DO ON YOUR SCREEN. IT MAKES SUCH A BIG DIFFERENCE.

 

NO NEED TO MAKE PROXY FILES OR ANY BE LIKE THAT.

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New Here ,
Aug 06, 2020

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I am having the same problem. When I try to save a project I get "Sorry, a serious error has occured that requires Adobe Premiere Pro to shut down. We will attempt to save your current project." But, ofcourse the project is unable to save.

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Community Beginner ,
Aug 09, 2020

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Same here. It can freeze/lock up while playing a clip, it continues to play but is unresponsive and the spinning globe appears.

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Community Beginner ,
Aug 30, 2020

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Exactly the same issue I just experienced. I shut down, I rebooted. Same thing. I saved a new file, I rebooted, same issue. 

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Community Beginner ,
Aug 30, 2020

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No suggestions but after so many stupid issues with 2020, I'm going back to 2019. 

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New Here ,
Nov 19, 2020

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Did you switch back to 2019? Did it work? 

I am now having the crashing issue. My Premiere won't stay open more than 45 seconds with out just closing the app. 

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Explorer ,
Mar 02, 2021

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I'm not the OP, but I did switch back to 2019 myself and it's been very stable (been using it exclusively for about a month or more). One interesting note though: Since I was only using 2019, I recently decided to uninstall 2020. I uninstalled it and the first time I used 2019 after that, it crashed almost immediately. So I reinstalled 2020 and then 2019 was stable again.

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New Here ,
Mar 04, 2021

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I was experiencing freezing on playback, rendering, or exporting and it was crashing my whole PC. Reverted back to 2019 and so far so good! Thanks for the suggestion.

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Community Beginner ,
Dec 16, 2020

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SEARCH RYAN MATTA PREMIERE PRO CRASHES. IVE MADE SO MANY VIDEOS THIS WEEK WATCHING HUNDREDS OF HOURS OF YOUTUBE VIDEOS. Every time I THINK IVE GOT IT SOLVE I MAKE A VIDEO AND 30MIN LATER ITS RIGHT BACK. I SWITCH TO DAVINCI RESOLVE. ILL POST BACK ONCE IM ACTUALLY GOOD AT IT AND LET YOU NO IF THE LEARNING CURVE DOWN TIME WAS WORTH THE SWITCH. ILL BE POSTING ABOUT IT ONE MY CHANNEL

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New Here ,
Oct 01, 2020

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THIS IS NOT A PERMANENT SOLUTION. I couldn't export my project as it keeps crashing so I went to Edit->Preferences->Media Cache. Under media cache files tab, I went to the location and manually shift deleted the files. My video was exported.

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Community Beginner ,
Oct 01, 2020

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I did that and no luck. I literally uninstalled, re-installed then shut down and called it a night. I noticed that my workspace had shifted to something very different while it crashed over and over. The next day, I tried again and the same issue but I finally started a new empty project, created a new workspace and for whatever reason, that worked! So frickin weird! I’m now checking out Da Vinci out cause premiere is becoming a bit of a nuisance.



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New Here ,
Oct 01, 2020

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I see, yeah this is so annoying, I will try other software too

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New Here ,
Oct 06, 2020

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If Adobe can't fix the crashing issue experienced by thousands of users on this software, regardless of processing power etc, then we will also be forced to switch. My husband experiences so many crashes some days he loses hours of work. I was editing a 45 second video today and I had over 20 crashes just from importing data. 

 

Adobe, we need bug fixes. We need them yesterday. I am so frustrated that something that costs so much is taking way too much time and also hindering production efforts for my husband's more professional content. This software is expensive and supposed to be professional. Fix it. 

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New Here ,
Oct 06, 2020

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I have the same experience, crashing all the time, can't even fully open without crashing. I've tried everything suggested and then some. Is there an alternative way to get Prmiere? Do I have to go back to Final Cut? I am missing deadlines and losing sleep. HELP!!

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Community Beginner ,
Oct 09, 2020

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This happened to me. I started a brand new project in a new drive, new folder, etc. This failed a couple of times but then suddenly it worked. My workspace (in my opinion) was the issue. I recreated a new workspace and then tried to open the original product I was working on. For WHATEVER weird reason, that worked. 

 

Prior to that, I emptied the cache manually and I also un and then re-installed. None of that worked. It was not until I started to open a new project a couple of times that I finally had success in opening the program. Never hurts to try! 

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New Here ,
Oct 22, 2020

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I'm getting the same, very laggy and lots of crashes. How is professional software? Adobe - you should be giving users refunds as there is no way on earth anyone should be paying for this. Yes I can delete caches, change menus, roll back versions and all that but actually I have a job to do and the 20sec edit I hope to finish by now is still now where near done because I have to redo something every crash. How about properly testing your software before rolling it out, personally I'd be with an update every two years if it just worked!

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New Here ,
Oct 23, 2020

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Honestly Ive lost count in the amount of crashes I had today, when my latest crash happened the report window popped up saying that it crashed and asked me to send or not send the report. After I clicked dont send the software functioned perfectly fine for about another 10-15 seconds as I could move around click save and cut a scene but crashed after that. This is why I usually dont like adobe updates that much as they send out what seems to be untested software with bugs and rediculously unoptimised layouts such as Adobe Animate which I had to switch back to 2019 because the latest 2020 version's layout was so spread out (such as the title bar and adjustable variables take double the space for no apparent reason.

Im using a I7 8th gen, gtx1060, 16gb ddr4 ram so premier should be no problem for it to run.

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