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Premiere Pro 2020 crashing on export

New Here ,
May 23, 2020

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Since 3 days ago whenever I hit "export" on Premiere, it instantly freezes and does not respond. I can't acces the export diaolog. I tried exporting a clip of 5 seconds with no luck. I have already empied my media cache, uninstall and re install Premiere with no luck. It was fine 3 days ago.

 

Anyone experiencing a similar problem?

This are the specs of my PC (it's a laptop)

 

Intel Core i7-8565U CPU @ 1.80GHz (1.99 GHz)

16GB RAM

2GB VRAM

Windows 10 64 bits

 

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CC FAQ, Creative Cloud, Feature request

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Premiere Pro 2020 crashing on export

New Here ,
May 23, 2020

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Since 3 days ago whenever I hit "export" on Premiere, it instantly freezes and does not respond. I can't acces the export diaolog. I tried exporting a clip of 5 seconds with no luck. I have already empied my media cache, uninstall and re install Premiere with no luck. It was fine 3 days ago.

 

Anyone experiencing a similar problem?

This are the specs of my PC (it's a laptop)

 

Intel Core i7-8565U CPU @ 1.80GHz (1.99 GHz)

16GB RAM

2GB VRAM

Windows 10 64 bits

 

Topics

CC FAQ, Creative Cloud, Feature request

Views

923

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Enthusiast ,
May 23, 2020

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New Here ,
May 26, 2020

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YES, very much indeed! From one day to another i was unable to export anything, even material from past projects. That did the trick!

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New Here ,
Jun 08, 2020

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Yes, that solved the problem of crashing and allowed me to enter a filename and location for the rendered file. However, after opening Media Encoder, ME freezes. I even tried opening ME myself and dragging the project file to the queue, but that also freezes.

 

Any work arounds for this? I really, really need to get videos done for an online training program -- rather inportant now with all the work-from-home stuff.

 

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New Here ,
Jun 10, 2020

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Same fix, go to preferences and untick the GPU processing option in ME.
That did it for me

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Adobe Employee ,
May 27, 2020

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Hi

We have identified the issue and have a possible fix in latest beta build. We request to try it out latest Beta build of Premiere Pro or Adobe Media Encoder.

You can access latest Beta build from Creative Cloud App > Beta Apps

Please let us know whether it works or not.

 

Regards

Abhishek 

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New Here ,
Jun 11, 2020

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i tried with this https://community.adobe.com/t5/premiere-pro/faq-how-to-solve-crash-while-using-export-settings-in-pr...

 

but it keeps crashing! 

 

exactly at 86% 

4 times in a row. after 1 hour export. 

 

cant read the error. 

 

please help

 

 

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New Here ,
Jul 01, 2020

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I'm here because I'm having the same problem. 

 

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