Premiere Pro 2020 crashing on export

New Here ,
May 23, 2020 May 23, 2020

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Since 3 days ago whenever I hit "export" on Premiere, it instantly freezes and does not respond. I can't acces the export diaolog. I tried exporting a clip of 5 seconds with no luck. I have already empied my media cache, uninstall and re install Premiere with no luck. It was fine 3 days ago.

 

Anyone experiencing a similar problem?

This are the specs of my PC (it's a laptop)

 

Intel Core i7-8565U CPU @ 1.80GHz (1.99 GHz)

16GB RAM

2GB VRAM

Windows 10 64 bits

 

TOPICS
CC FAQ, Creative Cloud, Feature request

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correct answers 1 Correct Answer

Enthusiast , May 23, 2020 May 23, 2020

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Enthusiast ,
May 23, 2020 May 23, 2020

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Community Beginner ,
May 26, 2020 May 26, 2020

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YES, very much indeed! From one day to another i was unable to export anything, even material from past projects. That did the trick!

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New Here ,
Jun 08, 2020 Jun 08, 2020

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Yes, that solved the problem of crashing and allowed me to enter a filename and location for the rendered file. However, after opening Media Encoder, ME freezes. I even tried opening ME myself and dragging the project file to the queue, but that also freezes.

 

Any work arounds for this? I really, really need to get videos done for an online training program -- rather inportant now with all the work-from-home stuff.

 

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New Here ,
Jun 10, 2020 Jun 10, 2020

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Same fix, go to preferences and untick the GPU processing option in ME.
That did it for me

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Adobe Employee ,
May 27, 2020 May 27, 2020

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Hi

We have identified the issue and have a possible fix in latest beta build. We request to try it out latest Beta build of Premiere Pro or Adobe Media Encoder.

You can access latest Beta build from Creative Cloud App > Beta Apps

Please let us know whether it works or not.

 

Regards

Abhishek 

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New Here ,
Jun 11, 2020 Jun 11, 2020

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i tried with this https://community.adobe.com/t5/premiere-pro/faq-how-to-solve-crash-while-using-export-settings-in-pr...

 

but it keeps crashing! 

 

exactly at 86% 

4 times in a row. after 1 hour export. 

 

cant read the error. 

 

please help

 

 

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Explorer ,
Oct 06, 2020 Oct 06, 2020

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Hi Abhishek,

 

Thanks for pointing me to the Beta Apps, and I installed both PPro and Media Encoder. However, I still get consistent crashes on export. 

 

What can we do to have you solve this problem (we have loads of productions grinding to a slow pace due to this bug, so I'm eager to get a solution, everything worked fine before this last release)?

 

Greets,

Frank

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New Here ,
Apr 22, 2021 Apr 22, 2021

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Really dissapointed, none of suggested actions works on my system. The beta versions are not responding too. I can't queue files, i can't export individual files...

 

Please advice

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New Here ,
Jul 01, 2020 Jul 01, 2020

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I'm here because I'm having the same problem. 

 

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Community Beginner ,
Feb 05, 2021 Feb 05, 2021

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Me too. My Premiere and Media Encoder is crashing and using a lot of memory. It even rebooted the computer twice.

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New Here ,
May 23, 2021 May 23, 2021

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Something that has helped me is rendering in to out on the high CPU spots in my timeline then on final export checking "Use Preview". Hope this find you.

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