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Premiere Pro 2020 can't import any files.. Premiere Pro 2017 can import but 2020 can't it!
Nowhere near enough information to help.
What's your basic specs ... OS/CPU/RAM/GPU ... what's the media involved, and how are you trying to import it?
Including a screen-grab or two drag/dropped onto your text reply area would be very useful to see what you're seeing.
I am trying to import AVI files. Apparently will no longer import these. When I go to previous version to install they don't go back far enough. My old computer still has a 2017 version which will import them,
AVI files made by what?