Premiere Pro 2020 Error retrieving frame

New Here ,
Feb 10, 2021

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  • Premier Pro Version 14.9
  • Video is the same video file type from the same camera (Go Pro) I edited 8 different videos with last week - .MP4 file (with zero problems).
  • PC Windows 10 64bit
  • Intel i7 4GHz processor
  • 32 GB RAM
  • NVIDIA GeForce GTX 1070 
  • Raw files stored on an internal terabyte drive


I tried the following:

  • Disabling CUDA
  • Deleting media cache
  • Renaming video files


Video card drivers are up to date. I've watched all the youtube videos with this error and they either don't pertain to the issue or just flat out dont work. The video itself plays flawlessly with the VLC player. Such a frustrating issue - I edited and exported videos last week with the same video files from the same camera without 1 issue. I start getting these errors in the middle of the video playback inside premier and the playback becomes choppy and unviewable. Anyone have a solid fix for this or hear anything from Adobe that works?

Editing, Error or problem, Freeze or hang







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