Premiere Pro 2020 freezes every time when I try to add Audio track on timeline

Community Beginner ,
Jan 06, 2021 Jan 06, 2021

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Premiere Pro 2020 freezes every time when I try to add Audio track on timeline. But there is no any problem with adding video track on timeline. And all 3 existing Audio tracks work correctly. Please, help.

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Audio, Crash, Editing, Error or problem, Freeze or hang

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Community Beginner , Feb 19, 2021 Feb 19, 2021
Hi! Sorry for sorry for the long absence but I didn't receive the email. I solved this issue with deleting Premiere pro completely (with deleting notifications, interface settings and other settings). Just chose second button before deleting(photo in russian)

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Adobe Employee ,
Jan 06, 2021 Jan 06, 2021

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Hi BulatMasterR,

 

Sorry for your issue with Premiere Pro.

Is it happening with a particular audio clip or any audio clip that you try to import? Do you see any error messages? Also, what are your system specifications (CPU, GPU, RAM, OS)?

We're here to help, just need more info.

 

Thanks,

Nishu

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Community Beginner ,
Feb 19, 2021 Feb 19, 2021

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Hi! Sorry for sorry for the long absence but I didn't receive the email. I solved this issue with deleting Premiere pro completely (with deleting notifications, interface settings and other settings). Just chose second button before deleting

(photo in russian)

Снимок экрана 2021-02-19 130451.png

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