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Premiere Pro 2020 freezes then crashes my MACBook Pro

New Here ,
Jul 30, 2020

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Hello Adobe Community.

- Premiere pro instantly freezes after importing a clip. This will then restart the mac

- I've tried importing mov/mp4/h264 with the same results 

- Also cleared media cashe and trashed preferences .

working off of:

macOS Catalina

10.15.6

Macbook Pro 16' 2019

2.3GHz 8 core intel Core i9

16GB 2667 MHz DDR4 

Intel UHD Graphics 630 1536 MB

 

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Crash, Freeze or hang

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Premiere Pro 2020 freezes then crashes my MACBook Pro

New Here ,
Jul 30, 2020

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Hello Adobe Community.

- Premiere pro instantly freezes after importing a clip. This will then restart the mac

- I've tried importing mov/mp4/h264 with the same results 

- Also cleared media cashe and trashed preferences .

working off of:

macOS Catalina

10.15.6

Macbook Pro 16' 2019

2.3GHz 8 core intel Core i9

16GB 2667 MHz DDR4 

Intel UHD Graphics 630 1536 MB

 

TOPICS
Crash, Freeze or hang

Views

135

Likes

Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 30, 2020 1
Adobe Community Professional ,
Jul 30, 2020

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Hello

 

Please try to uninstall premiere pro and install it again

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Jul 30, 2020 0
New Here ,
Nov 02, 2020

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I have the same problem, do you have a solution ?

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Nov 02, 2020 0
Adobe Community Professional ,
Nov 02, 2020

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try creating a new user account with administrative privileges in system preferences:  users and groups.  If the problem goes away when logged in to the new account, that probably indicates that a software installation from another program has created a conflict with premiere.

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Nov 02, 2020 0