Premiere Pro 2020 is not reading my graphics card

New Here ,
Feb 19, 2021

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Hello everyone, I recently upgrade to Adobe Premiere Pro 2020 14.9 and now my renderer is stuck to Mercury Playback Engine Software Only.

 

I was using GPU accelaration just fine before I updated and now it's not even an option when I want to create a new project or am working on an old one. I tried restarting and even reinstalling (while removing my preferences) Premeiere Pro and sometimes I would get the option back, but once I try to render something the program crashes and the option gets stuck to software only. 

Please help as this problem has stopped me from rendering a video that I need done today. 

Marcus5EAC_0-1613772320660.png

 

TOPICS
Crash, Export, Freeze or hang, Hardware or GPU

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Adobe Employee ,
Feb 19, 2021

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System specs, Marcus? GPU info. GPU driver info. Etc.

 

Thanks,
Kevin

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New Here ,
Feb 19, 2021

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Sorry about that 

Processor: AMD Ryzen 7 3700X
GPU: AMD Radeon RX 5700 (updated to the latest 21.2.2)
Ram: 32GB

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Most Valuable Participant ,
Feb 19, 2021

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Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
••for Premiere Pro and MAYBE Premiere Elements use the STUDIO driver, not the GAMING driver
•••such as https://www.nvidia.com/en-us/drivers/results/170344/
•ATI Driver https://www.amd.com/en/support
There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

 

If the above doesn't help, go back to the version that works

Direct Download Links https://prodesigntools.com/tag/ddl MAY help
-you MUST do what it says in Note: Very Important Instructions
-https://prodesigntools.com/adobe-cc-2015-direct-download-links.html#download-instructions
-the prodesign links go directly to Adobe's file server, so this process
--will only work until Adobe completely removes the old version(s) from the server
.
When you do have a download, be sure to copy it to AT LEAST one external device
-since Adobe does sometimes remove old versions from the server
-a usb flash drive or hard drive, or write to a DVD

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New Here ,
Feb 19, 2021

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Try to install de pro driver for the AMD Radeon RX 5700  from amd

Captura.JPG

https://www.amd.com/es/support/graphics/amd-radeon-5700-series/amd-radeon-rx-5700-series/amd-radeon-...

 

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