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Premiere Pro 2020 - Mac OS Catalina continuously restarts

New Here ,
Jun 15, 2020

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While working on Adobe Premiere Pro 2020 my mac restarts spontanuosly every 5 minutes.

I can't export the media because of this.

 

macOS Catalina

Version 10.15.5

iMac (21.5 inch,Late 2013)

Processor 2.7 GHz Quad-Core Intel Core i5

Memory 8 GB 1600 MHz DDR3

Graphics Intel Iris Pro 1536 MB

 

Error Messsage

panic(cpu 2 caller 0xffffff800264aa3a): Kernel trap at 0xffffff7f86438ac6, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x000000000000001c, CR3: 0x000000003fe8413e, CR4: 0x00000000001626e0
RAX: 0x0000000000000000, RBX: 0xffffff7f8648fd80, RCX: 0x00000000ffffffff, RDX: 0x00000000ffffffff
RSP: 0xffffff911c663940, RBP: 0xffffff911c6639a0, RSI: 0xffffff8021c3db08, RDI: 0xffffff8018fb8000
R8:  0x0000000007800438, R9:  0x0000000000000082, R10: 0xffffff7f8648fd80, R11: 0x0000000000e8000e
R12: 0x000000000000000c, R13: 0xffffff80f8b9104c, R14: 0x0000000000000001, R15: 0xffffff8021c3c800
RFL: 0x0000000000010202, RIP: 0xffffff7f86438ac6, CS:  0x0000000000000008, SS:  0x0000000000000010
Fault CR2: 0x000000000000001c, Error code: 0x0000000000000000, Fault CPU: 0x2, PL: 0, VF: 0
 
Backtrace (CPU 2), Frame : Return Address
0xffffff911c6633a0 : 0xffffff800251f5cd 
0xffffff911c6633f0 : 0xffffff8002658b05 
0xffffff911c663430 : 0xffffff800264a68e 
0xffffff911c663480 : 0xffffff80024c5a40 
0xffffff911c6634a0 : 0xffffff800251ec97 
0xffffff911c6635a0 : 0xffffff800251f087 
0xffffff911c6635f0 : 0xffffff8002cc27cc 
0xffffff911c663660 : 0xffffff800264aa3a 
0xffffff911c6637e0 : 0xffffff800264a738 
0xffffff911c663830 : 0xffffff80024c5a40 
0xffffff911c663850 : 0xffffff7f86438ac6 
0xffffff911c6639a0 : 0xffffff7f85f4651e 
0xffffff911c6639e0 : 0xffffff7f85f46a4f 
0xffffff911c663a10 : 0xffffff7f864393ab 
0xffffff911c663a40 : 0xffffff7f85f4400b 
0xffffff911c663ac0 : 0xffffff8002c5695e 
0xffffff911c663b10 : 0xffffff8002c54be7 
0xffffff911c663b60 : 0xffffff8002c5dcb3 
0xffffff911c663ca0 : 0xffffff80026082b2 
0xffffff911c663db0 : 0xffffff8002525328 
0xffffff911c663e10 : 0xffffff80024fbcc5 
0xffffff911c663e70 : 0xffffff8002512aa2 
0xffffff911c663f00 : 0xffffff8002630d05 
0xffffff911c663fa0 : 0xffffff80024c6226 
      Kernel Extensions in backtrace:
         com.apple.iokit.IOAcceleratorFamily2(438.5.4)[D695D9DA-7C20-35D6-910F-E7A332A0F515]@0xffffff7f85f3d000->0xffffff7f86000fff
            dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[E35D090D-DB9E-3DD0-9723-651FA730AA13]@0xffffff7f8359d000
            dependency: com.apple.iokit.IOPCIFamily(2.9)[BE052F4D-9B80-3FCD-B36D-BACB7DEE0DF2]@0xffffff7f82f31000
            dependency: com.apple.iokit.IOSurface(269.11)[F1E7389D-2807-3C5D-8A7F-5422542E867F]@0xffffff7f838f0000
            dependency: com.apple.iokit.IOGraphicsFamily(576.1)[B1C0006F-E1F5-37D9-9548-5F918E92B422]@0xffffff7f85e94000
            dependency: com.apple.iokit.IOReportFamily(47)[1FB49168-0280-3F04-A99A-F830C915E994]@0xffffff7f832cc000
         com.apple.driver.AppleIntelHD5000Graphics(14.0.6)[46CD85D7-9003-3C65-9B36-A1C9B9D8C377]@0xffffff7f86427000->0xffffff7f864a2fff
            dependency: com.apple.iokit.IOPCIFamily(2.9)[BE052F4D-9B80-3FCD-B36D-BACB7DEE0DF2]@0xffffff7f82f31000
            dependency: com.apple.iokit.IOSurface(269.11)[F1E7389D-2807-3C5D-8A7F-5422542E867F]@0xffffff7f838f0000
            dependency: com.apple.iokit.IOGraphicsFamily(576.1)[B1C0006F-E1F5-37D9-9548-5F918E92B422]@0xffffff7f85e94000
            dependency: com.apple.iokit.IOAcceleratorFamily2(438.5.4)[D695D9DA-7C20-35D6-910F-E7A332A0F515]@0xffffff7f85f3d000
 
BSD process name corresponding to current thread: Adobe Premiere P
 
Mac OS version:
19F101
 
Kernel version:
Darwin Kernel Version 19.5.0: Tue May 26 20:41:44 PDT 2020; root:xnu-6153.121.2~2/RELEASE_X86_64
Kernel UUID: 54F1A78D-6F41-32BD-BFED-4381F9F6E2EF
Kernel slide:     0x0000000002200000
Kernel text base: 0xffffff8002400000
__HIB  text base: 0xffffff8002300000
System model name: iMac14,1 (Mac-031B6874CF7F642A)
System shutdown begun: NO
Panic diags file available: YES (0x0)
 
System uptime in nanoseconds: 1267235889020
last loaded kext at 95231858819: >!A!BHIDKeyboard 209 (addr 0xffffff7f86593000, size 12288)
last unloaded kext at 356477342749: >usb.IOUSBHostHIDDevice 1.2 (addr 0xffffff7f837a4000, size 49152)
loaded kexts:
>AudioAUUC 1.70
>!AGraphicsDevicePolicy 5.2.4
@AGDCPluginDisplayMetrics 5.2.4
@fileutil 20.036.15
>!AHV 1
|IOUserEthernet 1.0.1
|IO!BSerialManager 7.0.5f6
>!AUpstreamUserClient 3.6.8
>!APlatformEnabler 2.7.0d0
>AGPM 111.4.4
>X86PlatformShim 1.0.0
>pmtelemetry 1
>!AMikeyHIDDriver 131
>!A!IHD5000Graphics 14.0.6
@Dont_Steal_Mac_OS_X 7.0.0
>!AHDA 283.15
>!AMikeyDriver 283.15
>eficheck 1
>!AThunderboltIP 3.1.4
>!ALPC 3.1
>!A!IFramebufferAzul 14.0.6
>!ASMCLMU 212
>!A!ISlowAdaptiveClocking 4.0.0
>!AMCCSControl 1.14
@filesystems.autofs 3.0
|SCSITaskUserClient 422.120.3
>!UODD 489.120.1
>!AVirtIO 1.0
@filesystems.hfs.kext 522.100.5
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
@BootCache 40
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0
@filesystems.apfs 1412.120.2
@private.KextAudit 1.0
|!ABCM5701Ethernet 10.3.5
>AirPort.BrcmNIC 1400.1.1
>!ASDXC 1.7.7
>!AAHCIPort 341.0.2
>!ARTC 2.0
>!AACPIButtons 6.1
>!AHPET 1.8
>!ASMBIOS 2.1
>!AACPIEC 6.1
>!AAPIC 1.7
$!AImage4 1
@nke.applicationfirewall 303
$TMSafetyNet 8
@!ASystemPolicy 2.0.0
|EndpointSecurity 1
>!A!BHIDKeyboard 209
>IO!BHIDDriver 7.0.5f6
>!AHIDKeyboard 209
>!AGraphicsControl 5.2.4
|IOAVB!F 850.1
>!ASSE 1.0
>DspFuncLib 283.15
@kext.OSvKernDSPLib 529
@!AGPUWrangler 5.2.4
|IONDRVSupport 576.1
>!AHDA!C 283.15
|IOHDA!F 283.15
>!ASMBusPCI 1.0.14d1
@!AGraphicsDeviceControl 5.2.4
|IOAccelerator!F2 438.5.4
>X86PlatformPlugin 1.0.0
>IOPlatformPlugin!F 6.0.0d8
|IOSlowAdaptiveClocking!F 1.0.0
>!AThunderboltEDMSink 4.2.3
>!ASMBus!C 1.0.18d1
|IOGraphics!F 576.1
@plugin.IOgPTPPlugin 840.3
@kext.triggers 1.0
|Broadcom!BHost!CUSBTransport 7.0.5f6
|IO!BHost!CUSBTransport 7.0.5f6
|IO!BHost!CTransport 7.0.5f6
|IO!B!F 7.0.5f6
|IO!BPacketLogger 7.0.5f6
>usb.!UHub 1.2
|IOSCSIMultimediaCommandsDevice 422.120.3
|IOBD!S!F 1.8
|IODVD!S!F 1.8
|IOCD!S!F 1.8
>usb.networking 5.0.0
>usb.!UHostCompositeDevice 1.2
|IOAudio!F 300.2
@vecLib.kext 1.2.0
|IOSerial!F 11
|IOSurface 269.11
@filesystems.hfs.encodings.kext 1
>!AThunderboltDPOutAdapter 6.2.6
>!AThunderboltDPInAdapter 6.2.6
>!AThunderboltDPAdapter!F 6.2.6
>!AThunderboltPCIDownAdapter 2.5.4
|IOAHCIBlock!S 316.100.5
>!AThunderboltNHI 5.8.6
|IOThunderbolt!F 7.6.1
|IOEthernetAVB!C 1.1.0
|IO80211!F 1200.12.2b1
>mDNSOffloadUserClient 1.0.1b8
>corecapture 1.0.4
|IOSkywalk!F 1
|IOUSB!F 900.4.2
|IOAHCI!F 290.0.1
>usb.!UXHCIPCI 1.2
>usb.!UXHCI 1.2
>!AEFINVRAM 2.1
>!AEFIRuntime 2.1
|IOSMBus!F 1.1
|IOHID!F 2.0.0
$quarantine 4
$sandbox 300.0
@kext.!AMatch 1.0.0d1
>DiskImages 493.0.0
>!AFDEKeyStore 28.30
>!AEffaceable!S 1.0
>!AKeyStore 2
>!UTDM 489.120.1
|IOSCSIBlockCommandsDevice 422.120.3
>!ACredentialManager 1.0
>KernelRelayHost 1
>!ASEPManager 1.0.1
>IOSlaveProcessor 1
|IOUSBMass!SDriver 157.121.1
|IOSCSIArchitectureModel!F 422.120.3
|IO!S!F 2.1
|IOUSBHost!F 1.2
>!UHostMergeProperties 1.2
>usb.!UCommon 1.0
>!ABusPower!C 1.0
|CoreAnalytics!F 1
>!AMobileFileIntegrity 1.0.5
@kext.CoreTrust 1
|IOTimeSync!F 840.3
|IONetworking!F 3.4
|IOReport!F 47
>!AACPIPlatform 6.1
>!ASMC 3.1.9
>watchdog 1
|IOPCI!F 2.9
|IOACPI!F 1.4
@kec.pthread 1
@kec.corecrypto 1.0
@kec.Libm 1
 
 

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Premiere Pro 2020 - Mac OS Catalina continuously restarts

New Here ,
Jun 15, 2020

Copy link to clipboard

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While working on Adobe Premiere Pro 2020 my mac restarts spontanuosly every 5 minutes.

I can't export the media because of this.

 

macOS Catalina

Version 10.15.5

iMac (21.5 inch,Late 2013)

Processor 2.7 GHz Quad-Core Intel Core i5

Memory 8 GB 1600 MHz DDR3

Graphics Intel Iris Pro 1536 MB

 

Error Messsage

panic(cpu 2 caller 0xffffff800264aa3a): Kernel trap at 0xffffff7f86438ac6, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x000000000000001c, CR3: 0x000000003fe8413e, CR4: 0x00000000001626e0
RAX: 0x0000000000000000, RBX: 0xffffff7f8648fd80, RCX: 0x00000000ffffffff, RDX: 0x00000000ffffffff
RSP: 0xffffff911c663940, RBP: 0xffffff911c6639a0, RSI: 0xffffff8021c3db08, RDI: 0xffffff8018fb8000
R8:  0x0000000007800438, R9:  0x0000000000000082, R10: 0xffffff7f8648fd80, R11: 0x0000000000e8000e
R12: 0x000000000000000c, R13: 0xffffff80f8b9104c, R14: 0x0000000000000001, R15: 0xffffff8021c3c800
RFL: 0x0000000000010202, RIP: 0xffffff7f86438ac6, CS:  0x0000000000000008, SS:  0x0000000000000010
Fault CR2: 0x000000000000001c, Error code: 0x0000000000000000, Fault CPU: 0x2, PL: 0, VF: 0
 
Backtrace (CPU 2), Frame : Return Address
0xffffff911c6633a0 : 0xffffff800251f5cd 
0xffffff911c6633f0 : 0xffffff8002658b05 
0xffffff911c663430 : 0xffffff800264a68e 
0xffffff911c663480 : 0xffffff80024c5a40 
0xffffff911c6634a0 : 0xffffff800251ec97 
0xffffff911c6635a0 : 0xffffff800251f087 
0xffffff911c6635f0 : 0xffffff8002cc27cc 
0xffffff911c663660 : 0xffffff800264aa3a 
0xffffff911c6637e0 : 0xffffff800264a738 
0xffffff911c663830 : 0xffffff80024c5a40 
0xffffff911c663850 : 0xffffff7f86438ac6 
0xffffff911c6639a0 : 0xffffff7f85f4651e 
0xffffff911c6639e0 : 0xffffff7f85f46a4f 
0xffffff911c663a10 : 0xffffff7f864393ab 
0xffffff911c663a40 : 0xffffff7f85f4400b 
0xffffff911c663ac0 : 0xffffff8002c5695e 
0xffffff911c663b10 : 0xffffff8002c54be7 
0xffffff911c663b60 : 0xffffff8002c5dcb3 
0xffffff911c663ca0 : 0xffffff80026082b2 
0xffffff911c663db0 : 0xffffff8002525328 
0xffffff911c663e10 : 0xffffff80024fbcc5 
0xffffff911c663e70 : 0xffffff8002512aa2 
0xffffff911c663f00 : 0xffffff8002630d05 
0xffffff911c663fa0 : 0xffffff80024c6226 
      Kernel Extensions in backtrace:
         com.apple.iokit.IOAcceleratorFamily2(438.5.4)[D695D9DA-7C20-35D6-910F-E7A332A0F515]@0xffffff7f85f3d000->0xffffff7f86000fff
            dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[E35D090D-DB9E-3DD0-9723-651FA730AA13]@0xffffff7f8359d000
            dependency: com.apple.iokit.IOPCIFamily(2.9)[BE052F4D-9B80-3FCD-B36D-BACB7DEE0DF2]@0xffffff7f82f31000
            dependency: com.apple.iokit.IOSurface(269.11)[F1E7389D-2807-3C5D-8A7F-5422542E867F]@0xffffff7f838f0000
            dependency: com.apple.iokit.IOGraphicsFamily(576.1)[B1C0006F-E1F5-37D9-9548-5F918E92B422]@0xffffff7f85e94000
            dependency: com.apple.iokit.IOReportFamily(47)[1FB49168-0280-3F04-A99A-F830C915E994]@0xffffff7f832cc000
         com.apple.driver.AppleIntelHD5000Graphics(14.0.6)[46CD85D7-9003-3C65-9B36-A1C9B9D8C377]@0xffffff7f86427000->0xffffff7f864a2fff
            dependency: com.apple.iokit.IOPCIFamily(2.9)[BE052F4D-9B80-3FCD-B36D-BACB7DEE0DF2]@0xffffff7f82f31000
            dependency: com.apple.iokit.IOSurface(269.11)[F1E7389D-2807-3C5D-8A7F-5422542E867F]@0xffffff7f838f0000
            dependency: com.apple.iokit.IOGraphicsFamily(576.1)[B1C0006F-E1F5-37D9-9548-5F918E92B422]@0xffffff7f85e94000
            dependency: com.apple.iokit.IOAcceleratorFamily2(438.5.4)[D695D9DA-7C20-35D6-910F-E7A332A0F515]@0xffffff7f85f3d000
 
BSD process name corresponding to current thread: Adobe Premiere P
 
Mac OS version:
19F101
 
Kernel version:
Darwin Kernel Version 19.5.0: Tue May 26 20:41:44 PDT 2020; root:xnu-6153.121.2~2/RELEASE_X86_64
Kernel UUID: 54F1A78D-6F41-32BD-BFED-4381F9F6E2EF
Kernel slide:     0x0000000002200000
Kernel text base: 0xffffff8002400000
__HIB  text base: 0xffffff8002300000
System model name: iMac14,1 (Mac-031B6874CF7F642A)
System shutdown begun: NO
Panic diags file available: YES (0x0)
 
System uptime in nanoseconds: 1267235889020
last loaded kext at 95231858819: >!A!BHIDKeyboard 209 (addr 0xffffff7f86593000, size 12288)
last unloaded kext at 356477342749: >usb.IOUSBHostHIDDevice 1.2 (addr 0xffffff7f837a4000, size 49152)
loaded kexts:
>AudioAUUC 1.70
>!AGraphicsDevicePolicy 5.2.4
@AGDCPluginDisplayMetrics 5.2.4
@fileutil 20.036.15
>!AHV 1
|IOUserEthernet 1.0.1
|IO!BSerialManager 7.0.5f6
>!AUpstreamUserClient 3.6.8
>!APlatformEnabler 2.7.0d0
>AGPM 111.4.4
>X86PlatformShim 1.0.0
>pmtelemetry 1
>!AMikeyHIDDriver 131
>!A!IHD5000Graphics 14.0.6
@Dont_Steal_Mac_OS_X 7.0.0
>!AHDA 283.15
>!AMikeyDriver 283.15
>eficheck 1
>!AThunderboltIP 3.1.4
>!ALPC 3.1
>!A!IFramebufferAzul 14.0.6
>!ASMCLMU 212
>!A!ISlowAdaptiveClocking 4.0.0
>!AMCCSControl 1.14
@filesystems.autofs 3.0
|SCSITaskUserClient 422.120.3
>!UODD 489.120.1
>!AVirtIO 1.0
@filesystems.hfs.kext 522.100.5
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
@BootCache 40
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0
@filesystems.apfs 1412.120.2
@private.KextAudit 1.0
|!ABCM5701Ethernet 10.3.5
>AirPort.BrcmNIC 1400.1.1
>!ASDXC 1.7.7
>!AAHCIPort 341.0.2
>!ARTC 2.0
>!AACPIButtons 6.1
>!AHPET 1.8
>!ASMBIOS 2.1
>!AACPIEC 6.1
>!AAPIC 1.7
$!AImage4 1
@nke.applicationfirewall 303
$TMSafetyNet 8
@!ASystemPolicy 2.0.0
|EndpointSecurity 1
>!A!BHIDKeyboard 209
>IO!BHIDDriver 7.0.5f6
>!AHIDKeyboard 209
>!AGraphicsControl 5.2.4
|IOAVB!F 850.1
>!ASSE 1.0
>DspFuncLib 283.15
@kext.OSvKernDSPLib 529
@!AGPUWrangler 5.2.4
|IONDRVSupport 576.1
>!AHDA!C 283.15
|IOHDA!F 283.15
>!ASMBusPCI 1.0.14d1
@!AGraphicsDeviceControl 5.2.4
|IOAccelerator!F2 438.5.4
>X86PlatformPlugin 1.0.0
>IOPlatformPlugin!F 6.0.0d8
|IOSlowAdaptiveClocking!F 1.0.0
>!AThunderboltEDMSink 4.2.3
>!ASMBus!C 1.0.18d1
|IOGraphics!F 576.1
@plugin.IOgPTPPlugin 840.3
@kext.triggers 1.0
|Broadcom!BHost!CUSBTransport 7.0.5f6
|IO!BHost!CUSBTransport 7.0.5f6
|IO!BHost!CTransport 7.0.5f6
|IO!B!F 7.0.5f6
|IO!BPacketLogger 7.0.5f6
>usb.!UHub 1.2
|IOSCSIMultimediaCommandsDevice 422.120.3
|IOBD!S!F 1.8
|IODVD!S!F 1.8
|IOCD!S!F 1.8
>usb.networking 5.0.0
>usb.!UHostCompositeDevice 1.2
|IOAudio!F 300.2
@vecLib.kext 1.2.0
|IOSerial!F 11
|IOSurface 269.11
@filesystems.hfs.encodings.kext 1
>!AThunderboltDPOutAdapter 6.2.6
>!AThunderboltDPInAdapter 6.2.6
>!AThunderboltDPAdapter!F 6.2.6
>!AThunderboltPCIDownAdapter 2.5.4
|IOAHCIBlock!S 316.100.5
>!AThunderboltNHI 5.8.6
|IOThunderbolt!F 7.6.1
|IOEthernetAVB!C 1.1.0
|IO80211!F 1200.12.2b1
>mDNSOffloadUserClient 1.0.1b8
>corecapture 1.0.4
|IOSkywalk!F 1
|IOUSB!F 900.4.2
|IOAHCI!F 290.0.1
>usb.!UXHCIPCI 1.2
>usb.!UXHCI 1.2
>!AEFINVRAM 2.1
>!AEFIRuntime 2.1
|IOSMBus!F 1.1
|IOHID!F 2.0.0
$quarantine 4
$sandbox 300.0
@kext.!AMatch 1.0.0d1
>DiskImages 493.0.0
>!AFDEKeyStore 28.30
>!AEffaceable!S 1.0
>!AKeyStore 2
>!UTDM 489.120.1
|IOSCSIBlockCommandsDevice 422.120.3
>!ACredentialManager 1.0
>KernelRelayHost 1
>!ASEPManager 1.0.1
>IOSlaveProcessor 1
|IOUSBMass!SDriver 157.121.1
|IOSCSIArchitectureModel!F 422.120.3
|IO!S!F 2.1
|IOUSBHost!F 1.2
>!UHostMergeProperties 1.2
>usb.!UCommon 1.0
>!ABusPower!C 1.0
|CoreAnalytics!F 1
>!AMobileFileIntegrity 1.0.5
@kext.CoreTrust 1
|IOTimeSync!F 840.3
|IONetworking!F 3.4
|IOReport!F 47
>!AACPIPlatform 6.1
>!ASMC 3.1.9
>watchdog 1
|IOPCI!F 2.9
|IOACPI!F 1.4
@kec.pthread 1
@kec.corecrypto 1.0
@kec.Libm 1
 
 

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Peru Bob LATEST
Adobe Community Professional ,
Jun 15, 2020

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That sounds like it may be a heat issue and/or a hardware issue.

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