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Premiere Pro 2020 Problem With Ultra Key

New Here ,
Aug 11, 2020

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I would think I'm missing something pretty simple. I'm trying to apply a green screen effect. I apply the ultra key to the green screen clip on my timeline, select the eyedropper from the ultra key effect under effects control. I click the eyedropper on the background I want removed. The eyedropper color indicator turns to the selected green color, but nothing happens. The green background is not removed. I don't use this feature often but it has always worked in the past. I am updated to the most current version of Premiere Pro 2020. Any help would be appreciated!

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Premiere Pro 2020 Problem With Ultra Key

New Here ,
Aug 11, 2020

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I would think I'm missing something pretty simple. I'm trying to apply a green screen effect. I apply the ultra key to the green screen clip on my timeline, select the eyedropper from the ultra key effect under effects control. I click the eyedropper on the background I want removed. The eyedropper color indicator turns to the selected green color, but nothing happens. The green background is not removed. I don't use this feature often but it has always worked in the past. I am updated to the most current version of Premiere Pro 2020. Any help would be appreciated!

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Aug 11, 2020 0
Adobe Community Professional ,
Aug 11, 2020

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What are the settings for Output and Settings in the keyer in the ECP?

 

Neil

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Aug 11, 2020 0
New Here ,
Aug 11, 2020

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Thanks, Neil. "Composite" for Output and "Default" for Setting initially. Have tried all the other setting with no change. 

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Aug 11, 2020 0
Adobe Community Professional ,
Aug 11, 2020

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Can't replicate here ... try closing Premiere, deleting cache/cache database files & checking again. There's also the old tried & true Trash Preferences which often helps when Premiere goes bonkers.

 

Neil 

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Aug 11, 2020 0
Adobe Employee ,
Aug 11, 2020

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RyanD,

I suspect you're computer is not meeting system requirements. We need full details of your system and media.

 

Thanks,
Kevin

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Aug 11, 2020 0
Community Beginner ,
Sep 14, 2020

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Hi Kevin,

 

I'm having the same trouble, and never did before yesterday even though I've been using Premiere for years. The Ultra Key color droper selector is buggy now, and even more troublesome is the effect will randomly decide not to work at all. For example, currently if I click on the "mute" button on an audio track, inexplicably the Ultra key stops working, and I need to select a different sequence and then go back to the sequence I am working on to have it refresh and work again. Another example, it won't display the ultra key effect normally, but if I adjust the clip's scale it displays the effect while I am scaling, and then returns to not working.

I've reset the preferences/cache but this doesn't help. I'm attaching a screenshot so you can see my system specs.Screen Shot 2020-09-14 at 3.57.54 PM.png

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Sep 14, 2020 1
Adobe Employee ,
Sep 14, 2020

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Nils T,

Drop down into Software Only in Project Settings. Your computer is certainly not meeting system requirements. It is an 8 year old computer. The threshold for replacement is typically at five years. It's time for a new machine, I'm afraid. Happens to all of us. 

 

Thanks,
Kevin

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Sep 14, 2020 0
Community Beginner ,
Sep 14, 2020

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Ok yeah true - thanks Kevin I'll save up for that!

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Sep 14, 2020 0