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Premiere Pro 2020 stuck at loading when starting up on macOS

New Here ,
Apr 14, 2020

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I am using Macbook Pro (15in-2016) with macOS Catalina ver. 10.15.4.

I face a problem when I trying to open premiere pro. I haven't opened Pr lately, and when I open up today, it appears like this.

Screen Shot 2020-04-14 at 23.42.04.png

 My Pr version is 14.1.0 (Build 116), I believe it is the newest version.

I have tried to reboot the Macbook and force quit Pr, neither of them worked. 

It just keeps spinning. Any way could solve this problem? 

 

*******update*******

problem still exists after reinstall, resetting preferences and downgrade.

Title edited by Mod.

In the meantime, you can try renaming the extensions folder? Location of the extensions folder:
Win: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions
Mac: /Library/Application Support/Adobe/CEP/extensions

Let us know how it goes.

 

Thanks,

Nishu

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Crash, Freeze or hang

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Premiere Pro 2020 stuck at loading when starting up on macOS

New Here ,
Apr 14, 2020

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I am using Macbook Pro (15in-2016) with macOS Catalina ver. 10.15.4.

I face a problem when I trying to open premiere pro. I haven't opened Pr lately, and when I open up today, it appears like this.

Screen Shot 2020-04-14 at 23.42.04.png

 My Pr version is 14.1.0 (Build 116), I believe it is the newest version.

I have tried to reboot the Macbook and force quit Pr, neither of them worked. 

It just keeps spinning. Any way could solve this problem? 

 

*******update*******

problem still exists after reinstall, resetting preferences and downgrade.

Title edited by Mod.

In the meantime, you can try renaming the extensions folder? Location of the extensions folder:
Win: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions
Mac: /Library/Application Support/Adobe/CEP/extensions

Let us know how it goes.

 

Thanks,

Nishu

TOPICS
Crash, Freeze or hang

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1.2K

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Apr 14, 2020 0
Adobe Community Professional ,
Apr 15, 2020

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Try uninstalling and reinstalling.

 

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Apr 15, 2020 0
Adobe Employee ,
Apr 15, 2020

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Hi Lucas,

 

Welcome to the Community and sorry for your issue.

In addition to what Mike has suggested, try signing out and signing in into the Creative Cloud desktop app.

Let us know if it brings any change.

 

Thanks,

Nishu

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Apr 15, 2020 0
New Here ,
Apr 15, 2020

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it doesn't work, I have reinstalled it 2 times and the problem still exists.

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Apr 15, 2020 0
Adobe Community Professional ,
Apr 15, 2020

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Hi

 

Try reinstalling Adobe Creative cloud for desktop again

 

Screen Shot 2020-04-15 at 13.38.58.png

 

Here is the link:

Link

 

Once installed uninstall PP and reinstall using the desltop app

If this does not resolve the issue the common reasons for startup failures are either corrupt VST's or plugins

When yu are loading up PP keep a close eye on the splash screen and see which plugin it stops at. Generally that will be the culprit. Delete that plugin or VST and you should load up troble free. Dont use that VST or plugin again

 

Mo

 

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Apr 15, 2020 0
Adobe Employee ,
Apr 15, 2020

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Lucas, 

If none of these other suggestions work, please try resetting preferences.

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Apr 15, 2020 0
New Here ,
Apr 16, 2020

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not working either, I contacted a technician earlier today, they couldn't fix it either.

They said they will ask for help from the seniors.

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Apr 16, 2020 0
New Here ,
May 18, 2020

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Hi! I'm having the same problem as you and was wondering if they ended up helping you fix the problem?

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May 18, 2020 0
Adobe Employee ,
May 19, 2020

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In the meantime, you can try renaming the extensions folder? Location of the extensions folder:
Win: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions
Mac: /Library/Application Support/Adobe/CEP/extensions

Let us know how it goes.

 

Thanks,

Nishu

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May 19, 2020 0
New Here ,
May 19, 2020

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That actually helped!! Thank you so so much!

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May 19, 2020 0
New Here ,
Sep 06, 2020

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Hey, Nishu what am I supposed to do if there isn't a folder titled "CEP" in the adobe folder?

Thanks for your help

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Sep 06, 2020 0
Adobe Employee ,
Sep 08, 2020

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Hi there,

 

I'd recommend you do a clean installation of Adobe Creative Cloud desktop app using the Adobe Cleaner tool. Here's the link to the cleaner tool and instructions to use it: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Let us know how it goes.

 

Thanks,

Nishu

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Sep 08, 2020 0
New Here ,
May 22, 2020

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What should I rename the extension folder? 

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May 22, 2020 0