Premiere Pro 2020 stuck in "Not Responding" Can't open old or new projects

Community Beginner ,
Jan 26, 2020

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I've recently updated to PP 2020 and now I'm unable to open new and old projects alike. No matter what I do the program ends up in a frozen screen of "Not Responding." 

 

I've tried uninstalling the application, updating my drivers, then reinstalling and installing the drivers once again and still the same issue persists. Not sure what I need to do to once again be able to create new projects and edit. 

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Crash, Error or problem, Freeze or hang

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Adobe Community Professional ,
Jan 26, 2020

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Try holding down the Option (Alt) key when launching Premiere. This will reset all your preferences back to their default state:

https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/... 

MtD

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Community Beginner ,
Jan 26, 2020

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I just gave it a shot, it did reset my preference but, it resulted in the same issue as before. "Not Responding." 

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Adobe Community Professional ,
Jan 26, 2020

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Mac or PC?

 

MtD

 

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Adobe Community Professional ,
Jan 26, 2020

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Community Beginner ,
Jan 26, 2020

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PC

 

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New Here ,
Mar 22, 2020

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i'm experiencing the same issue, did you find a solution?

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Adobe Community Professional ,
Oct 28, 2020

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Do you have any plugins for Pr?

If so, you should press Shift+Alt while you launch Pr (from the Pr shortcut, not by double-clicking a project file). Release when you see the splash screen.

That resets your prefs and your plugin cache.

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New Here ,
Jul 31, 2020

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I am also experiencing the same issue... Please help!

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New Here ,
Aug 18, 2020

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I am having the same problem. When I open PP I cannot view anything and PP is freezing. Uninstalled and reinstalled the software but I still have the problem of the software "not responding". It is really frustrating as my daughter needs the software for school work!

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New Here ,
Oct 16, 2020

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Same issue here... In fact every project on my system and I have many due to revisitng clients - non of them can be opened without creating a new project and importing everytime.... It is the only way to open a project.

WAKE UP ADOBE! FIX THE ISSUE PLEEEEAAAASE!

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New Here ,
Oct 28, 2020

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Getting the same issue. Started after the last update. Reinstalling the previous version does not resolve it. 

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Explorer ,
Oct 29, 2020

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Not sure if it will help anyone but I have the same problem. I juist bought a new iMAc just a few days ago and my projects opened no problem. I tried connecting an external monitor and premiere did not play nice with the external monitor. Gave up on the external monitor but cant open projects now.I dont think the external monitor playing did this but it happeend after I tried. What HAS helped me though is I created a new project and that opened fine. In the new project I opened my old projects without a problem. Why I need to do it through a new project I dont know. Hope it can help until Adobe figures this out. 

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New Here ,
Oct 29, 2020

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This actually helps! Thank you! By any chance did your projects have AE compositions? Mine do. So I was thinking it has to do with dynamic link. 

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Explorer ,
Oct 29, 2020

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Not from AE. And like I said it worked at first when I started my new iMac up earlier in the week. I didnt do any upgrades to the Premiere app just downloaded and installed when I first got my computer. Odd what happened. Good to know it doesnt just work for me. Glad I could help out...I've been helped so much over the years here. 

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Community Beginner ,
Nov 01, 2020

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Thanks for the tip, but my isssue is that PP does not start at all, so I am not even able to start with a nw project 😞

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Community Beginner ,
Nov 01, 2020

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Same problem here and importing files into a new project doesn't work for me. Anyone else experiencing this?

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Explorer ,
Nov 01, 2020

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I just opened a second project after creating a new one not import a project into a project. Hope that can help. 

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Community Beginner ,
Nov 01, 2020

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Thanks for the response. At this point, premier is entirely just crashing no matter what project I open. This is perplexing because I've cleared my caches, updated my NVIDIA driver, used software only encoding, updated media encoder, and took your advice of starting a new project and none of it worked. I wish I was at least getting an error code but the program just freezes and stops responding.

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Explorer ,
Nov 01, 2020

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Something def went wrong with Premiere. I thought it was my new computer but it opened fine for a few days. Sorry my workaround didnt help you. Not having an error code and it just hanging is very fustrating...I know it.

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Community Beginner ,
Nov 01, 2020

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Same here, now already for a week I am not able to open the app at all. Have been helped by 5 different people from Adobe (Shweta, Aditya, Sneha, Varun and Dasari) All tried to fix it the same way and all failed. (uninstalling, installing, older version, updating, renaming folders to OLD, etc etc. It is just not responding. Other Adobe programs no problem.

Today I am awaiting a phone call from Adobe and we try again. Keep my fingers crossed as I am already over a week behind in my work

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New Here ,
Nov 02, 2020

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Looks like this is a Bug in 14.5?

 

Downgrading to 14.3.2 solved that issue here.

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Community Beginner ,
Nov 02, 2020

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Thanks for the tip, have tried it, but older version do not work anymore either... At least now the startup screen comes in sight, but it just never launches.

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New Here ,
Nov 02, 2020

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it solved a problem where the projects stopped loading during loading screen.

we didn't have any issues with premiere not starting. good luck

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Community Beginner ,
Nov 02, 2020

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I'm in the same boat as you. Downgrading no longer works for me too. What GPU do you use? I've noticed other forums had people with NVIDIAs especially 2060 RTX SUPERs experiencing these problems.

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