Premiere Pro 2020 is acting up, many problems, audio breaks up...comes goes in and out, mouse pointer disappears, adobe fonts not loading. Theses issues are delaying my projects. Going to need to reinstall 2019! Very frustrating!!
Thanks for reaching out and sorry for the trouble you are having with Premiere Pro.
Would you mind elaborating the issues that you are having with Premiere Pro? Could you upload screenshots or screen recordings so that we can understand your issue better? Have you tried the suggestions provided by @John T Smith?
I'm having the exact same issues... I could cry. I feel beaten down... This whole year it's just been bugs after bugs... I don't even hink you guys help. I'm just so desperate right now... With the machine I have I should be flying through edits.
Wow, these issues still haven't been fixed? This is extremely frustrating. A user shouldn't have to open and close the app dozens of times, because the (mark in) feature randomly stops working.
The vast majority of users are just working away. Some have issues, like with any of these complex apps. For example, I've never had an issue with the in/out tools.
Yup Program causes constant bugs in footage - if you scroll through and then step back to re watch that section - joy - you have just caused a flickery glitch in your footage. Oh look its spreading - to everything - good luck. The premier pro team = Have you check the troublshooting list? This isnt helpful. Of course we have - we've stepped through and nothing has worked thats why we're all here XC. Now we've all lost hours of footage because its all infected. I have basicly 4 or 5 bugs on the go at this point and good luck finding which one is causing what, but this sliding through footage glitch that perma flickers my footage is the worst cos I have to start the edit from scratch. (PS it also appears if you add a cut 30% of the time to either side of your clips. good luck finding them later when you press play) 😉
This forum is user-to-user help, with volunteers like moi providing most of the assistance.
To get something to the developers, post in detail over on the UserVoice system ... at least one engineer reads every post, and the collated post contents all go to the upper managers who decide budgets.
Get the engineers the data ... your system in full detail, the media and workflow, the problems you're having.
Fair enough - I'll out the bug report - but with so many bugs happening I'm not sure how to classify all of them. Hopefuly they can do somthing. I keep ending up in the support pages looking for answers and havent found any that work for any of the crashes - glitches - black screen - corupted footage. Probably the wrong place to post an exhausted plee for less buggy products - I never have these problems with photoshop.
They rebuilt the development team around bug/stability emphasis about a year ago. And they've nailed a real ton of things, some of which had been around since oh, T-rexes were on the planet or so. Which left them with a problem ... they'd nailed all the crud they could replicate between in-house machines and whatever beta program they've got.
What was left were mostly things they couldn't replicate. What you can't replicate ... you don't have a clue about fixing.
So they need as much data from users with troubles as possible.
As per what im reading they will need A LOT of data maybe 2-3 days of screen recording with all data / temp / clock speeds recorded. even that may not suffice. really frustrated. Have a Ryzen 5 3600 (6 core), INNO 3D 2070 super, 32GB at 3200MHz of ram. WD Black NVME. Samsung EVO 980 for footage / scratch. Watercooling and a corsair case with 5 fans kept next to an air conditioner.NO LUCK. Switching to resolve much easier than collecting so much data to solve an issue thats been there for 2 years, may take months to fix
The data they need is the type of gear, the media, the effects, any 3rd party tools/effects/plugins, NOT running data from every bit of coded in the computer. So 2-3 days of screen recording would be useless. Your direct data would be welcomed.
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