Premiere Pro 2021 Crashes when I quit the app

New Here ,
Apr 15, 2021 Apr 15, 2021

Copy link to clipboard

Copied

I have this problem on 2 of my macs ( MacPro rack and iMac Pro)....PP runs fine and saves fine but when i select quit, it gives me an error message that it suddenly quit.  Been on twice with support and they still have not solved the problem. Here is a pic of the message:ERROR.jpg

TOPICS
Crash, Error or problem, Hardware or GPU, User interface or workspaces

Views

109

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 16, 2021 Apr 16, 2021

Copy link to clipboard

Copied

Hi there,

Sorry to hear that. We'll definitely look into this. However, we'll need more info to troubleshoot the crash issue.

Could you share the crash logs with us? We'll get them analyzed by our product team. 

Looking forward to your response.

Regards,

Shivangi

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 16, 2021 Apr 16, 2021

Copy link to clipboard

Copied

How do i get you the crash logs....? where do they  live?

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 20, 2021 Apr 20, 2021

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 20, 2021 Apr 20, 2021

Copy link to clipboard

Copied

Here you go....

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 20, 2021 Apr 20, 2021

Copy link to clipboard

Copied

LATEST

Media Encoder crashes too.....

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines