Premiere Pro 2021 v15.1 Crashes when clicking export

New Here ,
Apr 23, 2021 Apr 23, 2021

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Hi all,

I have a short video I am trying to export (~1min 45sec), but every time I click on Export Premiere Pro just crashes or closes automatically without getting to the export window.

I have emptied the media cache, restarted, etc. but nothing has worked so far.

 

Intel i7-7500U CPU @ 2.70GHz (2.90GHz)

16GB RAM

Windows 10 Enterprise 64-Bit

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Crash, Error or problem, Export

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Adobe Employee ,
Apr 23, 2021 Apr 23, 2021

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Hi kyliet90589002,

 

Sorry for your issue.

Do you get any crash report? Also, is it happening to a particular project? If so, try importing this project into a new one and see if that works. If it doesn't, try resetting the preferences of Premiere Pro. Here's how: https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/... 

Let us know how it goes.

 

Thanks,
Nishu

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New Here ,
Apr 26, 2021 Apr 26, 2021

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Hi Nishu,

 

Unfortunately resetting the preferences and importing the video into a new project hasn't worked either. I haven't had any crash reports, it looks like Premiere just force closes and it is happening across any project I create.

 

Kind Regards

Kylie

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