Premiere Pro 2021 will not open past launch screen

[defaulte34qweedh579]

I keep trying to launch it, it goes to launch screen and then no further. Help please

[Ann Bens]

Hold down shift+alt when launching Premiere.

[defaulte34qweedh579]

Thank you, I did this. reset the option, still wont load.

[Ann Bens]

Uninstall,

sign out,

reboot,

sign in,

install.

See how that goes.

[defaulte34qweedh579]

Thank you, I have done this also. Indesign still works. any other ideas?

[Ann Bens]

Contact support over chat.

chat

[Kartika Rawat]

Hi there!

Sorry about the trouble. Could you try some suggestions mentioned here? https://community.adobe.com/t5/premiere-pro/faq-how-to-troubleshoot-premiere-pro-crash-at-launch/td-...

Let us know how it goes.

Thanks,

Kartika