Premiere Pro Almost Refusing to Import MP4 Files

New Here ,
Mar 22, 2021 Mar 22, 2021

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When I try to import an MP4 file into Premiere Pro 15.0, the progress bar freezes and will not load the files. They are MP4 files from After Effects that are 7 seconds long. I have tried many different problem solving techniques but nothing seems to fix the issue and I am at a loss of what to do. 

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Error or problem, Formats, Freeze or hang, Import

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Adobe Community Professional ,
Mar 22, 2021 Mar 22, 2021

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Please use the image insert button, otherwise we have to download your images to view them. We don't like doing that. 😠

Screenshot 2020-09-21 at 15.22.38.png

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New Here ,
Mar 22, 2021 Mar 22, 2021

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Screen Shot 2021-03-22 at 12.53.39 PM.png

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Adobe Community Professional ,
Mar 22, 2021 Mar 22, 2021

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Are they files you have exported from After Effects yourself? Firstly I would try another format rather than MP4 which is likely 'lossy'. Try ProRes or DNX. 

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New Here ,
Mar 22, 2021 Mar 22, 2021

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I exported from After Effects to Media Encoder to save as an MP4.

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Adobe Employee ,
Mar 23, 2021 Mar 23, 2021

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Maybe try Mike's suggestion as a test. What happened? Let us know.

Kevin

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Community Beginner ,
Mar 22, 2021 Mar 22, 2021

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I'm having the same issue as well. 

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