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Premiere Pro CC 13.0.1 Hanging and crashing on loading AEXD.aex

New Here ,
Nov 21, 2018

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As title says, when trying to start Premiere Pro CC v 13.0.1 the loading screen hangs on AEXD.aex then closes.

I was working on a project last night for several hours with no issues. This morning, computer crashed with an AE composition linked to PP. PP has not open since.

Tried

-Restarting computer

-Re-installing PP

-Updating Graphics Drivers

-Installed V 12 and it works but can't open my V13 project file.

-Checked permissions

-Reset preferences & cache (ALT + SHIFT)

-All other Adobe programs work fine.

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Premiere Pro CC 13.0.1 Hanging and crashing on loading AEXD.aex

New Here ,
Nov 21, 2018

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As title says, when trying to start Premiere Pro CC v 13.0.1 the loading screen hangs on AEXD.aex then closes.

I was working on a project last night for several hours with no issues. This morning, computer crashed with an AE composition linked to PP. PP has not open since.

Tried

-Restarting computer

-Re-installing PP

-Updating Graphics Drivers

-Installed V 12 and it works but can't open my V13 project file.

-Checked permissions

-Reset preferences & cache (ALT + SHIFT)

-All other Adobe programs work fine.

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1.3K

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Adobe Community Professional ,
Nov 21, 2018

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There is something serious wrong with CC 2019 making application launches problematic. I have the same issues across different CC 2019 apps including Premiere Pro and solved it by launching it as an administrator. Right click on the Premiere Pro CC 2019 icon in the Start Menu and click Run as administrator.

Try that and report back!

admin.png

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New Here ,
Nov 21, 2018

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Hi, I gave administrator privileges a go and still have the same problem.

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Adobe Community Professional ,
Nov 21, 2018

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Are Ae CC 2019 installed as well? Dynamic Link won´t work with let´s say Pr CC 2019 and Ae CC 2018 so having both CC 2019 version installed is a must.

If you have both installed, try to launch Ae CC 2019 and then try to launch Pr CC 2019. (Try as an administrator as well.)

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New Here ,
Nov 21, 2018

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I have AE CC 2019 installed and it runs fine.

Opened with administrator privileges then tried PP and same hangup on loading AEXD.aex then loading screen disappears

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Adobe Community Professional ,
Nov 22, 2018

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Since there still are so many odd crasches with CC 2019 i would recommend you to use CC 2018 instead. I wish i had a better answer...

To downgrade the project file: Premiere Pro Downgrader

You will probably get issues with the Ae CC 2019 comp, but leave it offline and replace it with a Ae CC 2018 composition.

How to downgrade from Ae CC2019 to Ae CC2018:
1. Open the Ae CC 2019 project

2. Go to File > Save As > Save a Copy As CC (15.x)...

3. Open the new .aep file in Ae CC 2018.

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New Here ,
Nov 21, 2018

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I have crashes also.

Every time I open it, it crashes after about 10-15 seconds.

Any idea why (before I format the computer and reinstall everything)?
Dell Precision 5520 , i7, 32GB RAM, 1TB SSD, Win10.

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New Here ,
Jul 07, 2020

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Same issue with CC2020: crashed on aexd.aex after a brand new install of CC on a brand new laptop.  Deleted it from 

C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore\Public\AEXD-30.1.12.4

Then it crashes on importerquicktime.prm

Tried newest nvidia drivers.. no difference

Tried getting another aexd file from

https://www.pconlife.com/download/otherfile/459340/f61a56cf1d0a9d39bdacdd1ff9b111e6/

just does the same thing when transferred into the same folder as above.  I have no user privileges to mess around with much else come on Adobe it's a brand new laptop!

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New Here ,
Jul 07, 2020

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Ok so moved onto the importerquicktime.prm problem instead.. So in the end running %appdata% stopping all ten or so adobe processes and then deleting that entire folder fixed the problem and now Premiere CC2020 and AE and ME all run.. phew! Not a great experience felt more like 1995 than 2020

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