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Premiere Pro CC 2017 - Arrow keys have stopped working in timeline panel after update 11.1.2?

New Here ,
Jun 28, 2017

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So this is a little odd, but since the most recent update I find the arrow keys no longer step backward or forward in the timeline panel (shift left and right aren't working either).  If I click into the Program monitor, then the the arrow keys move the play head, but not if I click in the timeline.  Holding K and pressing L or J does still move one frame in the timeline though.

I've checked in the shortcuts panel to see if anything has changed, but step back/forward are still listed under left and right arrows, and there isn't anything that should be overriding them. I also tried clearing the shortcuts in a custom shortcut layout, then adding the command again,and the same thing happened.

Has this happened to anyone else? Any ideas about fixing it?

I'm using Windows 10 on a PC

I can use the arrows just fine in the Source monitor

the problem solves temporarily when re-launching the software, but at some point the keys will stop working again

--Edit--

This happens to me while editing multi-camera clips, and when the arrow keys stop working i toggle the multi-cam view (Shift+0) and it resolves.

Haven't reproduced it yet, but it might be the thing

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Premiere Pro CC 2017 - Arrow keys have stopped working in timeline panel after update 11.1.2?

New Here ,
Jun 28, 2017

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So this is a little odd, but since the most recent update I find the arrow keys no longer step backward or forward in the timeline panel (shift left and right aren't working either).  If I click into the Program monitor, then the the arrow keys move the play head, but not if I click in the timeline.  Holding K and pressing L or J does still move one frame in the timeline though.

I've checked in the shortcuts panel to see if anything has changed, but step back/forward are still listed under left and right arrows, and there isn't anything that should be overriding them. I also tried clearing the shortcuts in a custom shortcut layout, then adding the command again,and the same thing happened.

Has this happened to anyone else? Any ideas about fixing it?

I'm using Windows 10 on a PC

I can use the arrows just fine in the Source monitor

the problem solves temporarily when re-launching the software, but at some point the keys will stop working again

--Edit--

This happens to me while editing multi-camera clips, and when the arrow keys stop working i toggle the multi-cam view (Shift+0) and it resolves.

Haven't reproduced it yet, but it might be the thing

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Jun 28, 2017 2
LEGEND ,
Jun 28, 2017

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Take a look through this.  Maybe something will help.

Unofficial Premiere Pro Troubleshooting Guide

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Jun 28, 2017 0
New Here ,
Nov 05, 2019

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Seriously? A whole troubleshooting guide for one question? This must be the most unhelpful reply I have ever seen. Why even bother to take the time to type this abomination under the guise of "help"?

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Nov 05, 2019 3
New Here ,
Jul 06, 2017

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I started having the same issue this week!  Have you found a way to fix it?

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Jul 06, 2017 0
Community Beginner ,
Jul 18, 2017

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I thought I was having the same problem and realized that I had, "Show Audio Time Units" checked in the sequence settings.  Hope that helps someone.

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Jul 18, 2017 4
Community Beginner ,
Mar 11, 2020

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This solved it for me.

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Mar 11, 2020 1
Community Beginner ,
Sep 07, 2017

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I am also having this issue. "Show Audio Time Units" is unchecked and the problem still persists.

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Sep 07, 2017 0
Adobe Employee ,
Sep 07, 2017

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Everyone with this problem: What OS are you using? I have not seen this in Premiere Pro 11.1.2 running on macOS 10.10.5.

Can you use the arrow keys when the clip is loaded in the Source Monitor? How reproducible is this? If you close Premiere Pro and relaunch it, does the arrow functionality return?

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Sep 07, 2017 0
New Here ,
Sep 13, 2017

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I'm using Windows 10 on a PC

I can use the arrows just fine in the Source monitor

the problem solves temporarily when re-launching the software, but at some point the keys will stop working again

--Edit--

This happens to me while editing multi-camera clips, and when the arrow keys stop working i toggle the multi-cam view (Shift+0) and it resolves.

Haven't reproduced it yet, but it might be the thing

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Sep 13, 2017 9
New Here ,
Sep 29, 2017

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Thank you! This is what happened to me. I was going mad trying to figure out why my arrow keys weren't working in my timeline. I had multi-cam on, once I toggled the multi-cam view off it resolved

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Sep 29, 2017 3
Community Beginner ,
May 02, 2019

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This just happened to me with Win 10 1803 with Premiere 13.1. Toggling to Multicam and back (Sh+0 twice) straightened it out for me, too. Thanks, shingimel-rQGtJZ​  and  BlairFrancis​!

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May 02, 2019 1
New Here ,
Mar 01, 2020

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OMG!!! I've been raking my brain for weeks and giving up on a few projects because I need this feature almost every 5 seconds in my style of editing and just toggling the MultiCam option on and off did the trick. Even though I'm not working on a MultiCam timeline it still worked and this is STILL a bug in 2020!!!
macOS High Sierra V 10.13.6
iMac (mid 2011)
2.7 GHs intel Core i5
32 GB Ram

AMD Radeon HD 677ON 512 MB
Adobe Premiere 2020 v 14.0.0

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Mar 01, 2020 1
New Here ,
Mar 27, 2018

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This was just happening to me too... and I was able to resolve the issue by activating multi-cam (which I wasn't using in the sequence) and then deactivating it.   I noticed that in my program window I was able to use the cursor with the arrow keys, but not in the timeline window. 

I'm using Windows 10 and v11.1.2

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Mar 27, 2018 1
New Here ,
Apr 18, 2020

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This fixed it for me - thank you !!!

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Apr 18, 2020 0