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Premiere Pro CC 2017 it's always in background processes

Community Beginner ,
Dec 19, 2016

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Premiere Pro CC 2017 it's always in background processes and I can't do anythings but click end task

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Premiere Pro CC 2017 it's always in background processes

Community Beginner ,
Dec 19, 2016

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Premiere Pro CC 2017 it's always in background processes and I can't do anythings but click end task

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Dec 19, 2016

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Hi Teeradonc,

Please end all the processes from the Task Manager/Activity Monitor and follow these steps:

Go to the following locations:

MAC

Location 1: When in Finder, click Go > Go to Folder > ~/Library/Application Support/Adobe

Location 2: Go > Go to Folder > ~/Library/Preferences/Adobe

Location 3: Documents > Adobe

WIN

Location 1: C:\Users\<Username>\AppData\Roaming\Adobe

Location 2: C:\Users\<Username>\Documents\Adobe

In all the locations, rename the 'Adobe' folders to 'OldAdobe'

Launch Premiere, accept the License Agreement and see if it works.

Note: You will lose your customized workspaces and keyboard shortcuts.

Thanks,

Kulpreet Singh

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Dec 22, 2016

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Hi Teeradonc,

Are you still experiencing this issue?

Thanks,

Kulpreet Singh

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Community Beginner ,
Dec 22, 2016

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It's work for one day ago but today it happen again.

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Dec 22, 2016

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Did you try all the steps mentioned above?

Thanks,

Kulpreet Singh

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New Here ,
Dec 23, 2016

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Yes, i'm try all of that already. It work for a while but it happen again now and can't fix with all the steps above.

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Community Beginner ,
Dec 23, 2016

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I try that already. It work for a while and now it happen again and can't fix with the same steps.

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Contributor ,
May 20, 2018

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Is this really a System problem?

This is an old problem and it's still happening and no one seems to have a solution.  On the one hand, I'm glad to know that many others are having this problem, so it isn't MY problem and that no one seems to know why and the suggested fixes don't work.

Fortunately, while there seems to be no fix there is a workaround, just go in and shut it down.

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New Here ,
Jul 06, 2020

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How you have resolve it? I m getting the same problem in Premier Pro CC 2018

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