Premiere Pro CC 2017 it's always in background processes

[Guest]

Premiere Pro CC 2017 it's always in background processes and I can't do anythings but click end task

[kulpreet singh]

Hi Teeradonc,

Please end all the processes from the Task Manager/Activity Monitor and follow these steps:

Go to the following locations:

MAC

Location 1: When in Finder, click Go > Go to Folder > ~/Library/Application Support/Adobe

Location 2: Go > Go to Folder > ~/Library/Preferences/Adobe

Location 3: Documents > Adobe

WIN

Location 1: C:\Users\<Username>\AppData\Roaming\Adobe

Location 2: C:\Users\<Username>\Documents\Adobe

In all the locations, rename the 'Adobe' folders to 'OldAdobe'

Launch Premiere, accept the License Agreement and see if it works.

Note: You will lose your customized workspaces and keyboard shortcuts.

Thanks,

Kulpreet Singh

[kulpreet singh]

Hi Teeradonc,

Are you still experiencing this issue?

Thanks,

Kulpreet Singh

[Guest]

It's work for one day ago but today it happen again.

[kulpreet singh]

Did you try all the steps mentioned above?

Thanks,

Kulpreet Singh

[teeradonc]

Yes, i'm try all of that already. It work for a while but it happen again now and can't fix with all the steps above.

[Guest]

I try that already. It work for a while and now it happen again and can't fix with the same steps.

[mikecox_]

Is this really a System problem?

This is an old problem and it's still happening and no one seems to have a solution.  On the one hand, I'm glad to know that many others are having this problem, so it isn't MY problem and that no one seems to know why and the suggested fixes don't work.

Fortunately, while there seems to be no fix there is a workaround, just go in and shut it down.

[gtx_prime]

How you have resolve it? I m getting the same problem in Premier Pro CC 2018