Premiere Pro CC 2018 Freeze/Long Delay on click "File" Menu

[KCDN]

I've encounter a strange problem.  Every time I start a new project in Premiere Pro 2018, import just 1 clip or JPEG file, put it on Source window.  After that, when I press "File" menu, everything freeze.  The App is not crashed, it just took a very long time to drop File menu.  If I select any Sub-menu in it, it choke again.  To verify this problem, I make a fresh install Windows 10 and fresh Premiere CC only installation.  The problem still occur.  I also try to use Cleaner Tool to uninstall everything and install it again.  It does not change anything.

To trace it, I install Windows Performance Recorder (WPR) and try to analyze it.  Following is the analytic result I get from WPR.  I did not include disk activity since I hardly see any disk IO in it.

It seemed it was choked in some MSG check.  However, the strange things are I have 2 computer with almost identical setup.

Computer 1: Xeon E3-1231 v3, GA-H97M-DH, 32GB 1600Mhz DDR3

Computer 2: i5-6500, Asrock H170 Pro, 32GB 2133Mhz DDR4

Only Computer 1 experience this problem.  Computer 2 everything goes fine.  I also use Process Monitor to see what happen after I click "File Menu".  Strange thing is I saw a lot FASTIO_LOCK and Unlock operation.  However, this change to lockfile and unlockfile in computer 2 and my fresh installation.

I think there should be some serious design flaws in Premiere CC which pass your QC or unit test.  Could you please release some update?

[Kevin-Monahan]

Hi KCDN,

I recommend that you contact Adobe support directly for 1-1 assistance on this vexing issue: Contact Customer Care

Please let us know what happens or if you need additional assistance.

Thanks,
Kevin

[KCDN · Accepted solution]

I solve it finally.  I change Preference -> Device Control from "DV/HDV Device Control" to "None" then everything went back to normal.

It looks like premiere is waiting for device response and put everything in halt.  It looks like a one time setting.  Once you change it, even new project will back to default "DV/HDV", the system still OK.

[Kevin-Monahan]

Awesome!

[vidibuzz]

Thank you so much! So annoying

[zopfan]

How did you happen to find this fault 🙂

[NKedits]

Thank you SO MUCH for saving my hair from being pulled out.

[Evad71]

YES! That was sooooo annoying! Thank you!

[davidr87475417]

Brilliant! Thanks for this, it has been bugging me for months and this solved it!!

[behindthelines84]

Brilliant!! Finally a solution to this annoying problem!! Thank you so much! 

[adryano14]

awesome !!! Thanks !

[jeffb39670753]

Thank you!!!

[Chris.Hoffman.NEMSIS]

Thank you!

[Ddub89]

THANK YOU!

I'm on CC 2021 and having this issue.  It was driving me NUTS!  Thank you for solving. Worked for me!!

[Symptomz]

Thank you so much for this! Much needed, been driving me nuts for a couple weeks now!

[StreamStrat]

This has just worked for me in the 2022 version, thanks a lot. 

[Joel228862995xne]

This fixed the issue I was having in the latest version here in 2022. Thanks!

[iamgregor]

Holy crap, thank you! I kept trying to access the file menu to export my video, but it would ignore me and then suddnely show and disappear. So Adobe never though to put up a progress bar or indicator of any kind? Or maybe not enable this feature until/unless we wanted it? Pathetic.

[o0Redback0o]

How do you edit htis if it's locked up though? I can't make that change at all. Couldn't find it in the registry either. Anyone?

[Jeremy296467234g4j]

Just click on file or edit menu button at the top, and let it sit there for
a couple minutes until the drop-down menu appears. Patience is the key.

[o0Redback0o]

I don' tthink so, mine locks up so I have to close the program down, I waited and waited and to no avail. This also happens when accessing the Preferences options as well. Other than that the timeline and everything else works as it should. I suspect a windows update and Adobe not playing ball.

[brandonl8911795]

Two years later and the same problem and solution are still a big help. No clue how you sorted that, but it did the trick for me as well. I didn't get a full crash but a notable lag for the program to respond. Ugh....

[goodhikers1]

THANK YOU!!! I've been searching for a solution to this problem for months...this worked immediately!  

[amazingvidtours]

LIFESAVER, THANKS!!!!!!

[Awsam Life]

Thanks so much for this. Just built a new editing rig and couldn't figure out why it was practically crashing EVERY time i clicked "File"