Premiere Pro CC 2018 Freeze/Long Delay on click "File" Menu

Community Beginner ,
Jun 09, 2018

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I've encounter a strange problem.  Every time I start a new project in Premiere Pro 2018, import just 1 clip or JPEG file, put it on Source window.  After that, when I press "File" menu, everything freeze.  The App is not crashed, it just took a very long time to drop File menu.  If I select any Sub-menu in it, it choke again.  To verify this problem, I make a fresh install Windows 10 and fresh Premiere CC only installation.  The problem still occur.  I also try to use Cleaner Tool to uninstall everything and install it again.  It does not change anything.

To trace it, I install Windows Performance Recorder (WPR) and try to analyze it.  Following is the analytic result I get from WPR.  I did not include disk activity since I hardly see any disk IO in it.

Premiere Pro Analytic 1.PNG

It seemed it was choked in some MSG check.  However, the strange things are I have 2 computer with almost identical setup.

Computer 1: Xeon E3-1231 v3, GA-H97M-DH, 32GB 1600Mhz DDR3

Computer 2: i5-6500, Asrock H170 Pro, 32GB 2133Mhz DDR4

Only Computer 1 experience this problem.  Computer 2 everything goes fine.  I also use Process Monitor to see what happen after I click "File Menu".  Strange thing is I saw a lot FASTIO_LOCK and Unlock operation.  However, this change to lockfile and unlockfile in computer 2 and my fresh installation.

I think there should be some serious design flaws in Premiere CC which pass your QC or unit test.  Could you please release some update?

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1 Correct Answer

Community Beginner , Jul 19, 2018
KCDN Community Beginner , Jul 19, 2018
I solve it finally.  I change Preference -> Device Control from "DV/HDV Device Control" to "None" then everything went back to normal.It looks like premiere is waiting for device response and put everything in halt.  It looks like a one time setting.  Once you change it, even new project will back to default "DV/HDV", the system still OK.

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Adobe Employee ,
Jun 28, 2018

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Hi KCDN,

I recommend that you contact Adobe support directly for 1-1 assistance on this vexing issue: Contact Customer Care

Please let us know what happens or if you need additional assistance.

Thanks,
Kevin

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Community Beginner ,
Jul 19, 2018

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I solve it finally.  I change Preference -> Device Control from "DV/HDV Device Control" to "None" then everything went back to normal.

It looks like premiere is waiting for device response and put everything in halt.  It looks like a one time setting.  Once you change it, even new project will back to default "DV/HDV", the system still OK.

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Adobe Employee ,
Jul 19, 2018

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Awesome!

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Community Beginner ,
Jan 03, 2020

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Thank you so much! So annoying

 

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Explorer ,
Jan 19, 2020

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How did you happen to find this fault 🙂

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New Here ,
Mar 16, 2020

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Thank you SO MUCH for saving my hair from being pulled out.

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New Here ,
Mar 24, 2020

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YES! That was sooooo annoying! Thank you!

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New Here ,
Aug 14, 2020

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Brilliant! Thanks for this, it has been bugging me for months and this solved it!!

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Community Beginner ,
Feb 02, 2021

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Brilliant!! Finally a solution to this annoying problem!! Thank you so much! 

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Participant ,
Oct 30, 2020

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Two years later and the same problem and solution are still a big help. No clue how you sorted that, but it did the trick for me as well. I didn't get a full crash but a notable lag for the program to respond. Ugh....

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New Here ,
Nov 20, 2020

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THANK YOU!!! I've been searching for a solution to this problem for months...this worked immediately!  

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Community Beginner ,
Jan 18, 2021

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LIFESAVER, THANKS!!!!!!

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New Here ,
Feb 19, 2021

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Thanks so much for this. Just built a new editing rig and couldn't figure out why it was practically crashing EVERY time i clicked "File"

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