I've encounter a strange problem. Every time I start a new project in Premiere Pro 2018, import just 1 clip or JPEG file, put it on Source window. After that, when I press "File" menu, everything freeze. The App is not crashed, it just took a very long time to drop File menu. If I select any Sub-menu in it, it choke again. To verify this problem, I make a fresh install Windows 10 and fresh Premiere CC only installation. The problem still occur. I also try to use Cleaner Tool to uninstall everything and install it again. It does not change anything.
To trace it, I install Windows Performance Recorder (WPR) and try to analyze it. Following is the analytic result I get from WPR. I did not include disk activity since I hardly see any disk IO in it.
It seemed it was choked in some MSG check. However, the strange things are I have 2 computer with almost identical setup.
Computer 1: Xeon E3-1231 v3, GA-H97M-DH, 32GB 1600Mhz DDR3
Computer 2: i5-6500, Asrock H170 Pro, 32GB 2133Mhz DDR4
Only Computer 1 experience this problem. Computer 2 everything goes fine. I also use Process Monitor to see what happen after I click "File Menu". Strange thing is I saw a lot FASTIO_LOCK and Unlock operation. However, this change to lockfile and unlockfile in computer 2 and my fresh installation.
I think there should be some serious design flaws in Premiere CC which pass your QC or unit test. Could you please release some update?
I recommend that you contact Adobe support directly for 1-1 assistance on this vexing issue: Contact Customer Care
Please let us know what happens or if you need additional assistance.
I solve it finally. I change Preference -> Device Control from "DV/HDV Device Control" to "None" then everything went back to normal.
It looks like premiere is waiting for device response and put everything in halt. It looks like a one time setting. Once you change it, even new project will back to default "DV/HDV", the system still OK.
Thank you so much! So annoying
How did you happen to find this fault 🙂
Thank you SO MUCH for saving my hair from being pulled out.
YES! That was sooooo annoying! Thank you!
Brilliant! Thanks for this, it has been bugging me for months and this solved it!!
Brilliant!! Finally a solution to this annoying problem!! Thank you so much!
awesome !!! Thanks !
Two years later and the same problem and solution are still a big help. No clue how you sorted that, but it did the trick for me as well. I didn't get a full crash but a notable lag for the program to respond. Ugh....
THANK YOU!!! I've been searching for a solution to this problem for months...this worked immediately!
Thanks so much for this. Just built a new editing rig and couldn't figure out why it was practically crashing EVERY time i clicked "File"
Adobe Premiere Pro 15.0.0 and this is STILL A PROBLEM. This fixes it but its clearly a bug a needs fixing -Come on Adobe!