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Premiere Pro CC 2019 crashes at startup Windows 10

Explorer ,
Nov 15, 2018

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PPro (13.0.1) is consistently crashing at start up, not progressing beyond the splash screen. Adobe gives me the option to send a crash report (which I do), but that is all that happens. AME and other CC apps seem to open and run just fine.

Computer:
Dell XPS 15 (9570) 2.2Ghz core i7, 32GB RAM, 1 TB SSD w/NVidia GeForce 1050OS:
Windows 10 Version 1803

Workarounds I have tried:

1. Uninstall latest Windows updates

2. Hold ALT/CTRL/SHIFT while starting PPro to clear prefs and cache

3. Rollback GPU drivers

4. Disable GPU

5. Uninstall and Reinstall PPro

6. "Run as Administrator" from Windows Start

Additionally there appears to be no "error" in the Windows Event viewer.

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Premiere Pro CC 2019 crashes at startup Windows 10

Explorer ,
Nov 15, 2018

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PPro (13.0.1) is consistently crashing at start up, not progressing beyond the splash screen. Adobe gives me the option to send a crash report (which I do), but that is all that happens. AME and other CC apps seem to open and run just fine.

Computer:
Dell XPS 15 (9570) 2.2Ghz core i7, 32GB RAM, 1 TB SSD w/NVidia GeForce 1050OS:
Windows 10 Version 1803

Workarounds I have tried:

1. Uninstall latest Windows updates

2. Hold ALT/CTRL/SHIFT while starting PPro to clear prefs and cache

3. Rollback GPU drivers

4. Disable GPU

5. Uninstall and Reinstall PPro

6. "Run as Administrator" from Windows Start

Additionally there appears to be no "error" in the Windows Event viewer.

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6.9K

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Nov 15, 2018 0
Adobe Community Professional ,
Nov 15, 2018

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At this point, I suggest you download and use the Adobe CC Cleaner Tool to both do the uninstall and cleanup of PrPro. Reboot.

Then download/install again.

The instructions say to uninstall before running the cleaner, but that works sometimes. Using the cleaner tool to do both does work for many problems.

Neil

Adobe CC Cleaner Tool: https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

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Nov 15, 2018 1
Explorer ,
Nov 15, 2018

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Ran through your suggestions step by step and the program is still crashing.

I spent more than an hour with Adobe Tech Support via chat. They took control of my machine and ran through several processes mostly focused around updating GPU drivers and such. He did run a few command line prompts but I couldn't tell you exactly what they were (I just recently transitioned from mac to windows). Anyhow, through all of this the solution I was left with was to create a "admin" account (I think it was called a "super network admin" or something...I know it was created via command prompt). Anyhow, now Premiere Pro only works on that account on my laptop. This is not ideal as you might know when setting up a windows user account you must create a Microsoft account. So now all my settings and apps are no longer tied to the usable account. Yes, I'm very grateful that at least now PPro works...I can edit and kudos to Kulvinder for spending alot of time on this with me. I just wish there was a better fix for this problem so that my computer would work simply and straight-foward.

TL;DR The diagnosis was that there is a corruption of user permissions on the machine. I assume the corruption is a Windows corruption, but the fix was to create a "Super Admin" account on the windows machine and launch PPro inside the Admin account.

I'm not going to mark this as answered yet as I'd like to see if anyone else encounters the same problem and comes up with a better solution.

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Nov 15, 2018 0
Adobe Community Professional ,
Nov 15, 2018

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What a mess! Hope this gets sorted soon. I've of course had a problem in the past that finally left my builder just deciding to spend a good share of a day reformatting and re-installing OS/apps and drivers. Which did in that case fix an instability I was having. Yea, it was a bloody pain. Spent several hours on my own getting things back to where it was "my" machine again.

Neil

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Nov 15, 2018 0
Community Beginner ,
Mar 08, 2019

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Hi Sir

We paid a LICENSE for Adobe products so is an obligation with the users that your software run properly. This crashing stuff is still happenning with Adobe Premiere and I think is time Adobe make an update of the product...

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Mar 08, 2019 0
Adobe Community Professional ,
Mar 08, 2019

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This is a user-to-user forum. To communicate to "Adobe" post over on the bug/features report services linked to the engineers system and also the upper managers who decide budgets and features and such.

The link is near the top of the Overview page of this forum.

Neil

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Mar 08, 2019 0
Engaged ,
Dec 09, 2018

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All of a sudden my Premiere stopped opening this evening, crashing on the start screen. My specs are similar to yours too.

Give the method listed here a try: Premiere Pro CC 2019 crashes on startup

It worked for me, thank goodness.

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Dec 09, 2018 1
Explorer ,
Dec 10, 2018

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Thanks for the heads up. Unfortunately this issue was the "straw that broke the camels back". I returned my XPS and purchased a different laptop.

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Dec 10, 2018 0
Community Beginner ,
Mar 24, 2020

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Hi guys, I solved this problem. Enter the C:\Program Files\Adobe\Adobe After Effects 2019\Support Files\(Media Core plug-ins)\Common\ folder for the solution of the problem. Change ExporterAVI.prm to ExporterAVI.old.

After changing the name, run the program again. Ask to import any .mov or .mp4 file. The problem will be solved. This problem is valid in Media Encoder, Premier Pro. For the Media Encoder C:\Program Files\Adobe\Adobe Media Encoder 2019\Plug-Ins\Common\   Change ExporterAVI.prm to ExporterAVI.old. Programs run smoothly. For the Premier Pro. Enter the C:\Program Files\Adobe\Adobe Premiere Pro 2019\Plug-Ins\Common\   Change ExporterAVI.prm to ExporterAVI.old.   Enjoy.

 

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Mar 24, 2020 0
GIGI5EF2 LATEST
New Here ,
Oct 29, 2020

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that dont work it keep crashing and create a crush error file in my dekstop

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Oct 29, 2020 0