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Premiere Pro CC 2020 crashes on Fast Forward

Community Beginner ,
Nov 12, 2019

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Since updating to CC 2020, when I hit the "L" key to fast-forward while playing on the timeline, video starts lagging but audio keeps playing and Premiere hangs, and I get a ton of low-level exception occurred errors related to Adobe Player (Player:11).  I have to Force Quit after that as the application is not responding anymore once that happens.

 

I was running Mac OSX Mojave with these errors, so I upgraded to Catalina to see if that would help but it doesn't.  

 

This is with both AVCHD and Quicktime MOV's.  The only way to resolve this so far is to use the Mercury Playback Engine Software Only renderer mode instead of Metal or OpenCL.

 

Anyone else having this bug?

Low Level Exception fast forward bug.png

Yes, I have this same bug.  I've had it for about six months.  I thought updating to the latest Premiere (14.3) might fix it.  But no, Adobe can't even get it together.  You'd think with all those people paying all that money they could actually make software that works.

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Crash, Error or problem, Freeze or hang

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Premiere Pro CC 2020 crashes on Fast Forward

Community Beginner ,
Nov 12, 2019

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Since updating to CC 2020, when I hit the "L" key to fast-forward while playing on the timeline, video starts lagging but audio keeps playing and Premiere hangs, and I get a ton of low-level exception occurred errors related to Adobe Player (Player:11).  I have to Force Quit after that as the application is not responding anymore once that happens.

 

I was running Mac OSX Mojave with these errors, so I upgraded to Catalina to see if that would help but it doesn't.  

 

This is with both AVCHD and Quicktime MOV's.  The only way to resolve this so far is to use the Mercury Playback Engine Software Only renderer mode instead of Metal or OpenCL.

 

Anyone else having this bug?

Low Level Exception fast forward bug.png

Yes, I have this same bug.  I've had it for about six months.  I thought updating to the latest Premiere (14.3) might fix it.  But no, Adobe can't even get it together.  You'd think with all those people paying all that money they could actually make software that works.

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Crash, Error or problem, Freeze or hang

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Nov 12, 2019 4
New Here ,
Nov 12, 2019

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Same issue for me with h.264 MOV files only from one camera, other h.264 MOV files apear to still be ok. I'm still on Mojave, 10.14.6. didn't want to upgrade to Catalina and have Premiere issues.
I've tried uninstalling and reinstalling Premiere and Encoder, cleared the media cache but still no joy.

 

Using VLC's media information window the codec is "H.264 MPEG-4 AVC (part 10) acv1"

Playback of the file in VLC video is fine but audio is choppy/jittery. same file through quicktime plays back fine.

 

I'm running a 2018 Macbook Pro 15" 2.9GHz i7, 16GB and the Radeon Pro 560 4GB

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Nov 12, 2019 0
Adobe Employee ,
Nov 24, 2019

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D,

What kind of footage are you working with? 

 

Thanks,
Kevin

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Nov 24, 2019 0
New Here ,
Nov 25, 2019

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4k, H.264 MPEG-4 AVC (part 10) acv1 MOV.
Files come from a JVC GY-HM180U

only these files have issues, every other file i have from Canon, Sony, Black Magic and DJI Drone cameras work just fine.

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Nov 25, 2019 0
Adobe Employee ,
Nov 27, 2019

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Looks like a bug. Can you please upvote here? https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/39076387-bug-premiere-pro-2...

 

Really sorry for this frustrating situation.

 

Thanks!
Kevin

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Nov 27, 2019 1
Contributor ,
Nov 24, 2019

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I have exactly this bug - Player:11, caused by using shuttle controls with CUDA enabled.

A live chat technician tells me it's a known issue.

https://www.youtube.com/watch?v=INhceEOMJiE

That's a screencast of it happening to me on Windows 10 - latest version. Latest Premiere. Latest GPU drivers.

 

Yes, I can turn off CUDA (no realtime!)

Yes I can use an earlier version of Premiere (no backwards compatibility, so can't open my projects)

 

Here's one of the other threads about this bug:
https://community.adobe.com/t5/premiere-pro/help-adobe-premiere-pro-cc-2020-error-a-low-level-except...

 

Another major bug in Adobe Premiere. I get this fatal error across all projects when shuttling, with CUDA enabled. Adobe, please work harder to check for bug...

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Nov 24, 2019 1
Adobe Employee ,
Nov 24, 2019

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LFlegg,

What kind of GPU are you running? Does it have 2+ GB VRAM for HD or 6+ GB VRAM for 4K?

 

Thanks,
Kevin

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Nov 24, 2019 0
Contributor ,
Nov 24, 2019

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It's the GTX 980m with 8GB RAM. And all my footage is 1080p.
This error hasn't happened in any previous version of Premiere, on this computer.

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Nov 24, 2019 0
Community Beginner ,
Nov 25, 2019

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We're editing HD footage with an i7 iMac with the 8GB Radeon Pro 580 and 32GB of ram.

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Nov 25, 2019 0
Adobe Employee ,
Nov 27, 2019

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Looks like a bug. Please upvote here: https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/39076387-bug-premiere-pro-2...

 

I'll also be advocating for this fix.

 

Thanks,
Kevin

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Nov 27, 2019 0
Contributor ,
Nov 24, 2019

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According to live chat technician, it'll be fixed in early Dec update:

 

"By the first week of December, we will launch a new patches will be coming on which will fix the issue."

-ASHUTOSH

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Nov 24, 2019 2
Adobe Employee ,
Nov 27, 2019

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Well, I think that Ashutosh probably should not have made that promise. Engineering has its own set of schedules, which are subject to change and often does so, even at the last minute. That said, I'm sure the team will do its absolute best to get the fix out ASAP.

 

I would say this instead, engineering knows about the issue and is working on a fix. It should be available in an upcoming release of Premiere Pro.

 

I think the best thing we can do as a community is to upvote this bug: https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/39076387-bug-premiere-pro-2...

Unfortunately, the dev team simply can't promise when certain fixes or feature will be delivered. I'll speak with the agent about this.

 

Thanks,
Kevin

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Nov 27, 2019 0
New Here ,
Nov 25, 2019

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I've also experienced this bug

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Nov 25, 2019 0
Adobe Employee ,
Nov 27, 2019

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Incredibly sorry about this, Sam. As I just remarked, engineering knows about this bug and is getting out a fix ASAP.

Upvote here: https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/39076387-bug-premiere-pro-2...

 

Regards,
Kevin

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Nov 27, 2019 0
New Here ,
Jan 07, 2020

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This still seems to be an issues as of Jan 2020. Anybody know of a workaround or update on the horizon?

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Jan 07, 2020 1
New Here ,
Jan 20, 2020

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Very interested aswell.

Nothing works but restarting the project and ignoring the "L" Key. 

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Jan 20, 2020 0
New Here ,
Apr 07, 2020

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Any fix on this? It started happening to me about a week ago. I keep getting flash player exceptions. Need halp! 

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Apr 07, 2020 0
New Here ,
Apr 07, 2020

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what version are you on? I no longer have this issue, I'm on 14.0.4.

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Apr 07, 2020 0
Community Beginner ,
Apr 07, 2020

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oh good to know!

Just checked, i'm currently running on 14.0.1 - but working on a project so didnt update yet.

Maybe it's solved.

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Apr 07, 2020 0
New Here ,
Apr 07, 2020

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I beleive it is, at least for me. try updating when you can.

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Apr 07, 2020 0
Community Beginner ,
Apr 07, 2020

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Just updated - seems not to work for me. If I play in 8times fast forward and get back to normal playback I got stuttering pictures (even ghosting random other scenes into it) and an audio async.

Figured out that leaving the window and starting playback with spacebar seems to be a workaround

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Apr 07, 2020 0
New Here ,
Apr 07, 2020

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Odd, although to me that sounds like your machine couldn't keep up with the data access requirements and now it's out of sync. 

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Apr 07, 2020 0
Community Beginner ,
Apr 07, 2020

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Bad News for a good equipped XPS15 i guess. But sounds like this.

Thanks for the update!

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Apr 07, 2020 0